Nilanjan Dey
Sarnia,ON
Summary
Presently enrolled in the Project Management program at Lambton College, I am a self-driven and passionate individual with a skill set focused on customer relationship management, proficiency in MS Excel, PowerPoint, and MS Word, and certifications in Lean Six Sigma. I bring over four years of professional experience, having worked as a customer support executive IN a BPO, and a project coordinator at a Contract Research Organization. I am motivated to achieve a position of responsibility, dedicated to refining both soft and hard skills, and eager to make meaningful contributions to the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lab Centralized Project Coordinator
IQVIA
Bangalore, Karnataka
03.2020 - 06.2023
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Kept projects on schedule by managing deadlines and adjusting workflows
- Client reporting, data reconciliation, initial kit shipment, side loading, site modification, site close out activities
- Assisted study team in planning, maintaining and establishing close out studies by reporting detailed analysis of clinical data
- Engaged in process improvement in testing new automation tool and validation
- Assisted in integrating new automation tool by working with IT team, to establish on swiftness on timely delivery during site closure by trial investigator
- Part of job training, and delivered subject matter expertise to support team.
Customer Support Associate
Wipro BPS
Noida, Uttar Pradesh
04.2016 - 05.2017
- Answered product and service questions, suggesting other offerings to attract potential customers
- Provided primary customer support on service-related issues or problems
- Responded to customer requests for products, services, and company information
- Promptly handled average of 80 customer enquiries and complaints per day with 96% customer satisfaction rate
- Documentations of customer interactions to achieve accurate resolution.
Education
Graduate Certificate - Advanced Project Management & Strategic Leadership
Lambton College of Applied Arts And Technology
Sarnia, ON09-2023
Post Graduate Diploma - Clinical Research
Avigna Clinical Research Institute
04.2022
Masters of Technology - Biotechnology
Vellore Institute of Technology
05.2019
Bachelors of Technology - Biotechnology
Karunya University
05.2015
Skills
- MS Excel
- MS Word
- MS PowerPoint
- ICH-GCP
- Customer Management
- Communication
- Problem solving
- Project Coordination
- Detail Oriented
- Time Management
- Deadline Adherence
- Workload Management
Personal Information
Title: Pursuing Project Management
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Classical music
- Culinary art
- Soccer
- Watching movies
Certification
- Lean Six Sigma-White Belt
- Lean Six Sigma-Green Belt
Timeline
Lab Centralized Project Coordinator
IQVIA
03.2020 - 06.2023
Customer Support Associate
Wipro BPS
04.2016 - 05.2017
Graduate Certificate - Advanced Project Management & Strategic Leadership
Lambton College of Applied Arts And Technology
Post Graduate Diploma - Clinical Research
Avigna Clinical Research Institute
Masters of Technology - Biotechnology
Vellore Institute of Technology
Bachelors of Technology - Biotechnology
Karunya University
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