Nilani Ambihaibalan
Whitby,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Receptionist & Administrative Assistance
Settlement Assistance and Family Support Services
07.2019 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Contributed to the team by accomplishing tasks as needed
Front Desk Receptionist Volunteer
Settlement Assistance and Family Support Services
06.2018 - 06.2019
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered 50+ call daily them and directacted them accordingly to the right department.
- Provided clerical support to organization employees by copying, faxing and filing documents
- Sorted, received and distributed over 50+ mail correspondence between departments and personnel by creating a database to input, retrieve and maintain records.
- Contributed to team by accomplishing tasks as needed
Customer Service Representative
Eddy solutions
08.2018 - 09.2018
- Handled customer in helping with their water usage consumption
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Coordinated with technicians and customers so that appointments are made to fix any issue from the products that is serviced to them
- Monitored the water usage so that leaks can be prevented in their home
- Educated customers about the products and services provided
Bilingual Customer Service Representative
Maximus Canada Inc
09.2017 - 01.2018
- Answered 100+ customer telephone calls promptly to avoid on-hold wait times.
- Reviewed 100+ application eligibility in order to grant program benefit to clients
- Assisted senior clients in completing application forms through calls
- Organized application and sorted incoming and outgoing mail
Customer Service Representative
Gatestones and Co, Inc
03.2017 - 09.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conducted 200+ outbound phone calls daily to reach potential clients and market products and services.
- Assisted customers with alternative payment plan arrangements to bring accounts up to date
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Mosaic Sales Solutions
10.2014 - 01.2015
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Expanded customer base and boosted profit within product line.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Brand Ambassador
PrimeAd
05.2013 - 08.2013
- Engaged positively to potential and existing customers in order to connect the brand with the customers
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
Education
B. Comm - Business Management- Marketing Management
Ryerson University
06.2016
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Multitasking Abilities
- Attention to Detail
- Active Listening
- Interpersonal Communication
- Written Communication
- G-Suite
- MS Office (Excel, Word, Publisher, PowerPoint)
- Data Entry
- Clerical Support
Timeline
Receptionist & Administrative Assistance
Settlement Assistance and Family Support Services
07.2019 - 06.2021
Customer Service Representative
Eddy solutions
08.2018 - 09.2018
Front Desk Receptionist Volunteer
Settlement Assistance and Family Support Services
06.2018 - 06.2019
Bilingual Customer Service Representative
Maximus Canada Inc
09.2017 - 01.2018
Customer Service Representative
Gatestones and Co, Inc
03.2017 - 09.2017
Customer Service Representative
Mosaic Sales Solutions
10.2014 - 01.2015
Brand Ambassador
PrimeAd
05.2013 - 08.2013
B. Comm - Business Management- Marketing Management
Ryerson University
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