Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nilamayanti

5531 Schonsee Dr Nw, Edmonton,AB

Summary

Dedicated professional with a diverse background, including a pivotal role at Passenger Relation, where I excelled in customer service and problem-solving. Skilled in Swedish massage and renowned for a positive attitude, I seamlessly blend hard and soft skills to achieve excellence. Proven ability to enhance team collaboration and efficiency, consistently aiming for the highest standards.

Overview

2025
2025
years of professional experience

Work History

Volunteer

Makami Collage Graduation 2024
Edmonton, AB

Lead the graduated student to enter the stage

Student Clinic

Completed 70 Hours of Practicum of Student Clinic
Edmonton, AB
08.2024 - 11.2024
  • Providing massage therapy services to public
  • Documented Soap note for each client
  • Maintained professional standards
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Initiated peer feedback system for class assignments, improving writing and research skills.
  • Completed rigorous readings as directed to support unit learning goals.
  • Improved student engagement with interactive learning techniques.

Buckvallu Retail

Cashier / In-charge
Edmonton, AB
08.2020 - 07.2022
  • Identified potential risks in the supply chain, reducing instances of future recalls.
  • Conducted regular audits of recalled products, verifying their safe disposal or remediation as appropriate.
  • Ensured compliance with regulatory standards by maintaining accurate records and documentation.
  • Reduced product return timeframes with improved tracking and follow-up procedures.
  • Improved customer satisfaction by providing timely updates on recall progress and resolutions.

Customer Service Airline Business

09.1993 - 11.1998
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Education

Massage Therapist

Makami Collage
Edmonton, AB
12-2025

Skills

  • Deep tissue massage
  • Swedish massage
  • Hot stone and SPA treatment
  • Trigger point
  • Soap note documentation
  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Customer service

Timeline

Student Clinic

Completed 70 Hours of Practicum of Student Clinic
08.2024 - 11.2024

Buckvallu Retail

Cashier / In-charge
08.2020 - 07.2022

Customer Service Airline Business

09.1993 - 11.1998

Volunteer

Makami Collage Graduation 2024

Massage Therapist

Makami Collage
Nilamayanti