Nilam Varu
Inside Sale Associate/ Customer Account Management
North York,ON
Summary
Dedicated and results-driven Digital Developer Representative with over 5 years of extensive experience in business development. Proficient in English, Hindi, and Gujarati, I possess a proven track record of delivering exceptional results. I excel in adapting to diverse cultures and tackling complex challenges with enthusiasm. KEY COMPETENCIES - Strategic Business Development - Multilingual Communication - Exceptional Problem Solver - Agile Project Management - Client Relationship Building - Expertise in Digital Technologies - Effective Team Collaboration - Dynamic Presentation Skills - Proactive Customer Engagement - Precise Data Analysis EXECUTIVE PROFILE - A visionary leader committed to delivering excellence. - Thrives in leadership roles and excels in driving performance. - Rooted in evidence-based decision-making and concrete solutions. - Highly motivated team player with a penchant for learning and problem-solving. - Exceptional communication skills, both written and verbal. - Meticulous attention to detail and a relentless commitment to high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales/Account Associate
Weidmuller Ltd. CANADA
03.2020 - Current
- Orchestrated comprehensive inside sales activities within a dedicated territory, consistently achieving impressive results
- Masterfully cross-sold company products to targeted customers, generating incremental revenue streams
- Collaborated seamlessly with external sales teams, effectively funneling new business opportunities
- Delivered technical support that exceeded client expectations, leading to enhanced customer satisfaction
- Streamlined order processing, ensuring timely deliveries, and preventing delays
- Proactively managed product returns, efficiently processing credits and optimizing stock rotation
- Vigilantly addressed customer complaints, maintaining a record of robust resolution
- Supported fellow team members, fostering a culture of collaboration and excellence
- Served as a compelling ambassador for the company at key marketing events.
Business Development Manager
Shree Tirupati Courier Services Pvt. Ltd
07.2014 - 01.2020
- Spearheaded the development and management of an extensive client database, leading to a substantial increase in business opportunities
- Formulated and executed strategic marketing plans that resulted in heightened brand awareness and client engagement
- Orchestrated pricing policies, ensuring competitive advantages and facilitating profitable transactions
- Fostered enduring relationships with existing clients, delivering exceptional service, and achieving high client satisfaction rates
- Pioneered client education initiatives, effectively communicating complex service offerings and strategies
- Diligently followed up with clients, enhancing collections and securing long-term contracts
- Trained and synchronized sales teams, ultimately contributing to a remarkable rise in revenue
- Successfully reacquired former clients through exceptional customer service and innovative solutions.
Education
Master of Computer Application - Computer Applications Development
- Graduation with Distinction.
- Participated in campaign to educate children about different Computer Areas. i.e. Computer Security, Networking, Operating System, Database Management System etc. at JASANI School at Rajkot.
- Participated in Google Development Group (GDG)’s Developer Festival, which included lectures on Google AdSense, Google APIs, Python, Ethical Hacking at Atmiya College, 2013.
- Participated in Seminars on “Network Security” By Dr. D. B. Choksi (S. P. Uni.), “System Compiler and Interpreter” By Dr. Jyoti Parikh (Rolwala College), “AES, DES & 3DES Algorithms” By Bhushan Trivedi, “Secret of Success” By RVM School of Inspiration(Bangalore), “Personality Development” By Marcus Der(Vodafone Training Center).
- Completed Coursework: STUDENT RESULT MANAGEMENT , DURATION: 4 months, TECHNOLOGY USED: C++ as frontend tool, SYSNOPSIS: Allows user to manage records of student’s result, with auto calculation of sum and percentage.
- Completed Coursework: COMPUTER SHOPE MANAGEMENT , DURATION: 4 months, TECHNOLOGY USED: C as frontend tool, SYSNOPSIS: Software was used to store summary of purchase and customer details as well as current stock of computers and other device.
- Interneship at N-Xperts Solution- Rajkot , ONLINE RENTAL HOUSE AND WEB PORTAL, DURATION: 4 months, TECHNOLOGY USED: JAVA (Hibernate and Spring MVC Architecture) as frontend tool and MYSQL as backend tool. SYSNOPSIS: The portal allows user to upload their advertisement to sale, to rent, to purchase or to lend any property. The portal provides all information related to properties such as price, location, area in square meter, facing direction, locality information, facilities, owner information and contact details. The registered user can communicate for property through inbuilt message system. User can easily search for desired properties by providing criteria such as price, location, no. of rooms etc.
- Dissertation: Link Building in SEO.
Bachelor of Science - Information Technology
- Graduation with Distinction.
- Conducted seminar on AJAX Technology, Atmiya College.
- Presented Article on “Cloud Computing” in Green IT Magazine, Atmiya College.
- Participated in National level seminar, Atmiya College, 2011.
- Attended workshops on TxtWeb, ASP.NET, Ethical Hacking, Art of Living, and Website Hosting.
Skills
Computer Skills: MS Office(Word, Excel, PowerPoint, Outlook), Google Drive, Email, Databases, Social media, web, E-commerce platform, Enterprise systems(ERP), HTML, CSS, PHP, Java script, JAVA, C, and C, CRM, SAP ERP, Cloud computing, DevOps, Amazon EC2 ,
Planning: Analysis, Brainstorming, Decision-making, Forecasting, Logistics, Problem-solving, Cost-assessment, Requirements gathering
Project Management Skills: Task management, Prioritization, Delegation, Task separation, Scheduling, Risk management, Scrum, Assessment and Evaluation, Agile and Waterfall Development Methods
- Communication Skills
- Excellent in co-ordination & Correspondence handling
- Adaptability to any changes and challenge driven
- First-rate Customer Services and Quality work
- Un-Quenching thirst for gaining job specific knowledge
- Problem solving, Objection handling and time management skills
- Active Listening
- Interpersonal Skills
- Bring positive transformation to working environment
- Believe in concrete and timely follow ups
- Driven to fulfill duties and commitments
- Self-learner, Self-disciplined and Self-motivated
- Effective Team-work
- Details oriented and professional attitude
- Identify, manage and prioritizing tasks with complete follow-through
- Relationship skills
Certification
- AWS Cloud DevOps Training, CloudSpikes - Git, GitHub, GitHub Actions Tool & GitHub Actions CI/CD, AWS Cloud Platform, AWS Shared Responsibility Model, Terraform IaC Framework, Terraform Workflow, Jenkins Tool, Jenkins Architecture.
- AWS Cloud Infra Training, CloudSpikes - 1. Have a look at the Cloud expenses from Cost Explorer regularly. Also, enable MFA for the AWS Root User.
2. Setup a CloudWatch Budgeting Alarms with SNS Alerts to make sure you stay notified if the expenses go beyond your threshold limit.
3. AWS IAM Roles, Policies, User & Group management along with AWS CLI Operations.
4. Create VPC, Public & Private Subnets.
5. Create Set up AWS EC2 Instances in Pub & Private Subnets. Expose Website hosted on Private EC2 instance via Public EC2 instance via Nginx or Apache Web Server.
6. Configure ALB from Public Subnet to access the Private Subnet website.
7. Define Launch Template for your Private EC2 Instance & configure ASG using it.
8. Deploy a static website on the S3 bucket to demonstrate a serverless approach.
9. Prepare a Serverless Model Architecture that has Lambda with Java Code, API Gw integration, and SNS notifications using Email protocol.
10. Create a POST API Gw API with Lambda that has a Java function to store data directly to the RDS DB Instance with MySQL DB Engine with the latest stable
version. Visualize the data stored in the DB using MySQL Workbench or a similar tool.
11. Create a POST API Gw API with Lambda that has a Java function to store data directly to the DynamoDB Instance with the latest stable version. Visualize the
data stored in the DB using DynamoDB Dashboard.
12. Create VPC Flow Logs, S3 Access Logs, API Gw Logs, Lambda Logs, CloudTrail logs and Install CloudWatch Monitoring Agents on EC2 to capture data for logs. All these Logs can be used further to configure a Cloud Vulnerability Scanning System to maintain a robust & secured Infra Environment.
13. Walkthrough on an ETL (Extract, Load & Transform) Job using PySpark framework on AWS Glue with S3 Bucket, Glue Crawlers, and required IAM Roles. Also, Encrypt the data of the S3 bucket using a KMS CMK (Customer Managed Key) with a strong Cryptographic Algorithm.
Timeline
Inside Sales/Account Associate - Weidmuller Ltd. CANADA
03.2020 - Current
Business Development Manager - Shree Tirupati Courier Services Pvt. Ltd
07.2014 - 01.2020
Gujarat Technological University - Master of Computer Application, Computer Applications Development
Saurashtra University - Bachelor of Science, Information Technology
Similar Profiles
Mahsa RazbanMahsa Razban
Sales Support Specialist at Weidmuller Ltd. CanadaSales Support Specialist at Weidmuller Ltd. Canada
Anthony DavisAnthony Davis
Applied Solutions Engineer at WeidmullerApplied Solutions Engineer at Weidmuller
Khélia NshimirimanaKhélia Nshimirimana
Program Officer at Government of Canada – Employment and Social Development CanadaProgram Officer at Government of Canada – Employment and Social Development Canada
Jessica DoesJessica Does
Classroom Teacher in Religion at St. Maximilian Kolbe Catholic High School (YCDSB)Classroom Teacher in Religion at St. Maximilian Kolbe Catholic High School (YCDSB)
KIM ALEXIS TARROSAKIM ALEXIS TARROSA
Laboratory Technician at High North LabortoriesLaboratory Technician at High North Labortories