Mursal Akbari
Calgary,AB
Summary
Proven track record in enhancing guest satisfaction and maintaining high cleanliness standards at Monterey Seniors Village. Skilled in guest relations and cleaning, demonstrating strong teamwork abilities and a problem-solving approach. Achieved increased overall cleanliness ratings, showcasing dedication to excellence and a results-driven work ethic. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Monterey Seniors Village
03.2019 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
Server
Monterey Seniors Village
10.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to seniors needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Child Caregiver
Kidzee
07.2022 - 12.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Childcare Provider
Rpyal Oak Daycare
02.2022 - 07.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Housekeeping Cleaner
Homewood Suites By Hilton
06.2021 - 12.2021
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Nurse
Indira Gandhi Hospital
01.2014 - 02.2017
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Followed proper procedure for installation and removal of catheters, IVs, and PIC lines.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
Education
Bachelor of Health Administration - Health Care Aide
Kabul Health Science Institution
Kabul AfghanistanHigh School Diploma -
Zarghona High School
Kabul Afghanistan06.2010
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Energy Teamwork Abilities
- Medical teamwork collaboration
- Guest communication
- Coachable
- Problem Solver
- Curious
Languages
English
Professional Working
Persian
Native or Bilingual
Hindi
Limited Working
Timeline
Child Caregiver
Kidzee
07.2022 - 12.2022
Childcare Provider
Rpyal Oak Daycare
02.2022 - 07.2022
Housekeeping Cleaner
Homewood Suites By Hilton
06.2021 - 12.2021
Housekeeping Room Attendant
Monterey Seniors Village
03.2019 - Current
Server
Monterey Seniors Village
10.2018 - Current
Nurse
Indira Gandhi Hospital
01.2014 - 02.2017
Bachelor of Health Administration - Health Care Aide
Kabul Health Science Institution
High School Diploma -
Zarghona High School
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