Nila Afshaei
Montreal,QC
Overview
6
6
years of professional experience
Work History
Help Desk Associate
Insurance Company
01.2018 - 10.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Boosted customer retention by delivering exceptional service and follow-up support.
- Developed and implemented preventive maintenance procedures.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor Of Arts - General Psychology
National University
Tehran07.2010
Skills
- Documentation Development
- Remote Technical Support
- System Administration
- Customer Communication and Empathy
- Application installations
- Collaborative Team Player
- Report Generation
- User Support
- Report creation
- Online Chat Support
- Application support
- Service support
- Creative Issue Resolution
- Teamwork and Collaboration
- Help Desk Support
- Customer Success Management
Languages
English
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Help Desk Associate
Insurance Company
01.2018 - 10.2023
Bachelor Of Arts - General Psychology
National University