Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Nila Afshaei

Montreal,QC

Overview

6
6
years of professional experience

Work History

Help Desk Associate

Insurance Company
01.2018 - 10.2023
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Boosted customer retention by delivering exceptional service and follow-up support.
  • Developed and implemented preventive maintenance procedures.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Bachelor Of Arts - General Psychology

National University
Tehran
07.2010

Skills

  • Documentation Development
  • Remote Technical Support
  • System Administration
  • Customer Communication and Empathy
  • Application installations
  • Collaborative Team Player
  • Report Generation
  • User Support
  • Report creation
  • Online Chat Support
  • Application support
  • Service support
  • Creative Issue Resolution
  • Teamwork and Collaboration
  • Help Desk Support
  • Customer Success Management

Languages

English
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Help Desk Associate

Insurance Company
01.2018 - 10.2023

Bachelor Of Arts - General Psychology

National University

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Nila Afshaei