Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

NIKUNJA KALPESH PATEL

Toronto,Canada

Summary

I am a recent advertising graduate with a strong background and enthusiasm for the industry. My expertise lies in developing and executing impactful marketing strategies, conducting comprehensive market research, managing client accounts and digital marketing. Experienced in managing large-scale campaigns, providing data analysis, effective strategy and market insights to optimize performance. Known for exceptional organizational skills, meticulous attention to detail, and the ability to thrive in high-pressure environments, I am eager to leverage my skills and experience to a dynamic marketing team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

McDonald's
03.2023 - Current
  • Maintained customer retention rate by Implementing proactive customer engagement strategies to resolve issues and queries to enhance overall customer satisfaction
  • Handled customer inquiries and resolved complaints efficiently, maintaining a positive brand image
  • Assisted in implementing promotional campaigns, increasing sales and customer engagement
  • Communicated terms and conditions clearly, ensuring customers were fully informed of their options
  • Analyzed customer feedback to identify opportunities to improve service and product offerings
  • Maintained a high level of attention to detail in processing customer orders and resolving issues promptly
  • Trained new crew to McDonald's standards and policies, making sure to follow the consistent brand image
  • Maintain high volume of professionalism and courtesy during peak periods, managing 100+ customer interactions per shift in a fast-paced environment

MARKETING ASSISTANT

CPS Shaper Pvt Ltd distributors
05.2021 - 05.2022
  • Conducted market research and competitor analysis to identify trends, opportunities, and areas for improvement
  • Coordinated and managed digital marketing campaign across various platforms including social media and email marketing
  • Monitored and analyzed campaign performance metrics, providing insights and recommendations for optimization
  • Assisted in managing social media channels, including responding to messages and comments, providing ideas and insights to enhance performance on social media channels
  • Developed new ideas and provided accurate research to attract more customers to the company website
  • Assisted in the creation and management of email marketing campaigns, including segmentation, A/B testing, SEO and performance analysis
  • Managed client accounts and managed client relationships by acting as the primary point of contact to ensure clear communication and alignment with marketing objectives

Education

Diploma - Creative Advertising

Seneca Polytechnic
Toronto, Ontario
04.2024

Skills

  • Market research
  • Strategic Planning
  • Customer Service
  • Account Management
  • Digital Marketing
  • Adobe Creative Suite
  • Problem Solving
  • Multi-tasking
  • Microsoft Office Suite
  • Effective Communication

Certification

  • Market Research, Stukent, 07/01/23

~ Research on targeted profiles and developed detailed customer segments to enhance campaign effectiveness.

~ Conducted A/B testing and performance analysis to optimize strategies and improve ROI.

~ Evaluated cross- selling tabulations to identify key differences between market segments.

~ Designed and executed surveys and conducted focus groups to collect customer feedback providing actionable insights for product development and strategic marketing decisions


  • Content Marketing, Stukent, 02/01/24

~ Planned and designed content for social media based in target market and search intent.

~ Analyzed metrics to determine the best content marketing strategy.

~ Created posts using creative platforms as Canva, Photoshop and Illustrator.

~ Researched and found the best keywords for search engine optimization.

Languages

English
Native or Bilingual
French
Limited Working

Timeline

CUSTOMER SERVICE REPRESENTATIVE

McDonald's
03.2023 - Current

MARKETING ASSISTANT

CPS Shaper Pvt Ltd distributors
05.2021 - 05.2022

Diploma - Creative Advertising

Seneca Polytechnic
NIKUNJA KALPESH PATEL