Nikunj Patel
Ajax
Summary
Dynamic professional with extensive experience in transportation and customer service, notably at Durham Region Transit. Proven expertise in vehicle inspection and safety compliance, coupled with exceptional problem-solving and communication skills. Committed to enhancing passenger experiences while ensuring timely and safe operations. Recognized for maintaining high standards of cleanliness and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Conventional driver
durham region transit
Ajax
08.2025 - Current
- Operated transit vehicles safely across designated routes.
- Ensured timely departures and arrivals according to schedules.
- Assisted passengers with boarding and disembarking from vehicles.
- Maintained cleanliness and functionality of transit vehicles daily.
- Communicated effectively with dispatch regarding traffic and delays.
- Adhered to safety regulations and company policies consistently.
- Recorded passenger counts and incidents during shifts accurately.
- Provided excellent customer service to enhance passenger experience.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Supervisor
Petro Canada
Port Perry
07.2022 - 08.2025
- Staff Management: Hire, train, and schedule employees.
- Customer Service: Ensure satisfaction and handle complaints.
- Operations: Oversee daily functions and safety compliance.
- Inventory: Manage stock levels and ordering.
- Financials: Handle cash and prepare reports.
- Maintenance: Oversee equipment and facility upkeep.
- Trained new employees on safety procedures and operational protocols.
- Supervised daily operations to ensure smooth workflow and safety compliance.
- Managed inventory levels and coordinated restocking of essential supplies.
Customer Service Representative
Oil Springs Service Centre
Oil Springs
07.2021 - 06.2022
- Assisted with the setup and breakdown of the food service area for events and daily operations.
- Maintained inventory of food items and kitchen supplies, ensuring proper stock levels.
- Provided excellent customer service during meal times, addressing special requests and dietary needs.
- Worked collaboratively with team members to ensure timely and accurate food service.
- Assisted customers with inquiries and service requests at Oil Springs Service Centre.
- Processed transactions accurately using the point-of-sale system.
- Resolved customer complaints professionally to ensure satisfaction.
- Maintained a clean and organized service area for optimal customer experience.
Education
Global supply chain management -
Matrix college
Montreal01.2021
Skills
- Vehicle inspection
- Safety compliance
- Route planning
- Customer relationship management
- Excellent customer service
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Safe driving techniques
- Transportation
- Commercial driving
- Traffic law observation
- Route determination
- Problem-solving
- Strong teamwork and communication skills
- Attention to detail and cleanliness
- Ability to work in a fast-paced environment
- Time management and organizational skills
Certification
- Food Handlers course, 01/01/24
- Food Handlers course, 03/01/20
Timeline
Conventional driver
durham region transit
08.2025 - Current
Supervisor
Petro Canada
07.2022 - 08.2025
Customer Service Representative
Oil Springs Service Centre
07.2021 - 06.2022
Global supply chain management -
Matrix college