Nikunj Nakum
Burnaby,BC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
JM ACE Holdings LTD.
08.2023 - Current
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Maintained compliance with company policies, objectives, and communication goals.
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
IT Support Specialist
Crew + Logistics LTD.
01.2020 - 03.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Protected systems from malware, ransomware, and other threats.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Responded to staff inquiries and provided technical assistance over phone and in person.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all staff.
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
- Documented support interactions for future reference.
Supervisor
Rosser Enterprises LTD.
09.2019 - 01.2020
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Frequently inspected production area to verify proper equipment operation.
Education
Master of Science - Cyber Security
New York Institute of Technology
Vancouver, BC04.2021
Bachelor of Science - Computer Science
MGITER
Navsari, India06.2019
Skills
- Policy Enforcement
- Priority management
- Program Evaluation
- Inventory Oversight
- Training and mentoring
- Attention to Detail
- Troubleshooting [Laptop/ Computer, Printer, Network]
- System Configuration
- Application support
- Technical documents comprehension
- Technical Support
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Limited Working
Certification
- CompTIA A+ [2024]
Timeline
Supervisor
JM ACE Holdings LTD.
08.2023 - Current
IT Support Specialist
Crew + Logistics LTD.
01.2020 - 03.2023
Supervisor
Rosser Enterprises LTD.
09.2019 - 01.2020
Master of Science - Cyber Security
New York Institute of Technology
Bachelor of Science - Computer Science
MGITER
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