NIKTA FALAHNEZHAD
Markham,ON
Summary
Highly organized and dependable person who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Cashier
Mr Zagros
Richmond Hill, ON
06.2022 - 11.2022
- Performed Opening and closing procedures, such as counting cash register, and cleaning.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Built and maintained positive working relationships with co-workers.
DENTAL RECEPTIONIST
Kaj Dental Clinic, Tehran, Iran
11.2020 - 06.2021
- Greeted persons entering establishment to determine nature and purpose of visit
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
- Interviewed patients to complete case histories, intake documentation, and insurance forms
- Processed patient referrals and prepared necessary paperwork
- Scheduled appointments and maintained and updated appointment calendars
- Received and processed payments for services rendered, including cash and credit transactions
- Organized files in chronological order based on date of visit or procedure performed
- Maintained cleanliness of reception area by organizing furniture, supplies and decorations according to company standards
- Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office
- Created reports summarizing daily activity including number of appointments scheduled, patient no-shows, cancellations.
Education
High School Diploma -
Thornhill Secondary School
Thornhill, ON06.2023
Skills
- Customer Service
- Adaptable and Flexible
- Time Management Skills
- Conflict Resolution
- Written and Verbal Communication
- Payment Processing
- Daily Reporting
- Cash Management
- Customer Assistance
- Credit and Cash Transactions
- Product Knowledge
- Computer Proficiency
Affiliations
- Achieved "Honour Society" as a result of excellent achievements in studies.
Volunteer Experience
- ASSISTANT AND ORGANIZER, Richmond Hill, ON
Rose Hill Dental ,April 2023-May 2023
Inventory
Preparing orders
Receiving and organizing packages
Answering phone
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Mr Zagros
06.2022 - 11.2022
DENTAL RECEPTIONIST
Kaj Dental Clinic, Tehran, Iran
11.2020 - 06.2021
High School Diploma -
Thornhill Secondary School
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