Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikson Thomas

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience
1
1
Certification

Work History

SALES TECHNICIAN

Mobileklinik
04.2023 - Current
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Navigated through online programs to identify solutions and notate customer files.
  • Communicated with customer, troubleshot and operated computers to discover and input information.
  • Built professional sales presentations to promote services to groups of potential customers.
  • Set up appointments with potential and current customers to promote new products and services.

BANQUET CAPTAIN

Prestige Treasure Cove
05.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Liaised with venue management to monitor logistics and timelines.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

STORE ASSOCIATE

Superstore
11.2021 - 07.2022
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Associate of Applied Science - Computer Science

College of New Caledonia
Prince George, BC
12.2023

Science

The Indian Community School
Kuwait
04.2019

Skills

  • Implemented various data structures and algorithms in Java
  • Including linked lists, stacks, queues, and sorting algorithms
  • Demonstrating a solid understanding of fundamental concepts
  • Conducted a comparative analysis of different machine learning
  • Algorithms using Python evaluating their performance on real-world datasets
  • Java, JavaScript, HTML, CSS
  • Database Systems: MySQL, PostgreSQL
  • Software Development Tools: Intellij IDEA, Eclipse, Visual Studio Code

Certification

  • Google Analytics Certifications 2023
  • Google Ads Apps Certifications 2023

Timeline

SALES TECHNICIAN

Mobileklinik
04.2023 - Current

BANQUET CAPTAIN

Prestige Treasure Cove
05.2022 - 05.2023

STORE ASSOCIATE

Superstore
11.2021 - 07.2022

Associate of Applied Science - Computer Science

College of New Caledonia

Science

The Indian Community School

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Nikson Thomas