Nikolija Zlonoga
Fredericton,NB
Summary
Adept at enhancing customer satisfaction and loyalty, demonstrated during my tenure at Carters Oshkosh, I excel in customer service and nail art techniques. Leveraging strong communication skills and a commitment to sanitation protocols, I consistently deliver superior service and results. Fluent in multiple languages, I effectively cater to a diverse clientele, fostering inclusive and welcoming environments.
Overview
5
5
years of professional experience
Work History
Nail Technician
Self Employed Services
07.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Removed old nail polish and applied new one
Sales Associate
Carters Oshkosh
03.2023 - 07.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers navigate store, complete sales and process returns.
- Processed payments quickly to keep customer flow moving.
Dog Daycare Attendant
Lovely Doggy House
03.2022 - 09.2022
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Assisted with bathing and grooming
Laborer
River View Orchard
10.2021 - 11.2021
- Improved worksite efficiency by maintaining clean and organized work areas.
- Maintenance and picking goods in the orchard.
Waitress
Buono Morso
04.2019 - 12.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Served dishes
- Prepered beverages
Education
Nail Tech Course
Vranje, Serbia 06.2023
High School Diploma -
Chemical School
Vranje, Serbia06.2021
Serbian Red Cross
Vranje, Serbia04.2017
Skills
- Customer Service
- Nail Extensions
- Time Management
- Nail art techniques
- Problem-solving skills
- Adaptive
- Speaking both Serbian and English
- Speaking and understanding Croatian, Bosnian, Montenegrin, Macedonian
- Worked both in team and by myself
- Communicative and friendly
- Sanitation Procedures
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Nail Technician
Self Employed Services
07.2023 - Current
Sales Associate
Carters Oshkosh
03.2023 - 07.2023
Dog Daycare Attendant
Lovely Doggy House
03.2022 - 09.2022
Laborer
River View Orchard
10.2021 - 11.2021
Waitress
Buono Morso
04.2019 - 12.2019
Nail Tech Course
High School Diploma -
Chemical School
Serbian Red Cross
Similar Profiles
El Micoh CadelinaEl Micoh Cadelina
Independent Project Coordinator at Self Employed ServicesIndependent Project Coordinator at Self Employed Services
Delaney PalenscarDelaney Palenscar
Private Swim Instructor at Self Employed ServicesPrivate Swim Instructor at Self Employed Services
Braden MackeBraden Macke
Landscaper/Odd Jobs at Self Employed ServicesLandscaper/Odd Jobs at Self Employed Services
Tara HitesmanTara Hitesman
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Ruthie HartlenRuthie Hartlen
Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.