Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nikoletta Tormas

Penticton,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Owner

Accent Chocolate
03.2023 - 05.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Packaged chocolate items for delivery or pickup.
  • Made confections by hand and ordered ingredients from suppliers.
  • Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
  • Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining a clean work area.
  • Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.

Retail Worker & Merchandiser

Canadian Tire
12.2011 - 04.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered incoming calls and emails to provide product information, features and benefits.

Boutique Sales Associate

Mirror Fashion Boutique
11.2008 - 04.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
  • Increased boutique sales by providing excellent customer service and product knowledge.
  • Supported visual merchandising efforts by executing creative window displays that captured customer interest while showcasing current product lines effectively.
  • Enhanced customer satisfaction with personalized attention, leading to a higher rate of return visits.
  • Checked incoming orders and organized new stock.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Greeted customers entering store and offered assistance with requirements.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.

Store Manager's Assistant

Nike & O'neill Brand Shop
09.2004 - 09.2008
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Clothing Sales Associate

Szuper Fashion
09.2000 - 09.2004
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
  • Ensured packaging processes were efficient and error-free, meticulously inspecting products for quality control.
  • Placed items into bags, boxes or other containers.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.

Gas Station Cashier

OMV
11.1997 - 09.2000
  • Operated cash register to record transactions accurately and efficiently.
  • Counted money in drawers at beginning and end of each shift.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Arrived on time and dressed professionally in clean company uniform.
  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
  • Answered phone calls and returned voicemails.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Pumped gas for guests and took payments.
  • Assisted customers with fuel pump issues, resolving problems quickly for seamless service.

Education

Business Management - Entrepreneurial Enterprise

Nemzeti Szakkepzesi Es Felnottkepzesi Intezet
Baktaloranthaza, HU
09.2007

Retail Business Fundamentals

NYSZC Sipkay Barna Technikum
Nyiregyhaza, HU
06.1997

Skills

  • Small business operations
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Organization and Time Management
  • Reliability and punctuality
  • Customer Focus

Languages

English
Professional Working
Hungarian
Native or Bilingual

Certification

  • Foodsafe Level 1 , Open School BC , 4 Marc 2023

Timeline

Owner

Accent Chocolate
03.2023 - 05.2024

Retail Worker & Merchandiser

Canadian Tire
12.2011 - 04.2015

Boutique Sales Associate

Mirror Fashion Boutique
11.2008 - 04.2010

Store Manager's Assistant

Nike & O'neill Brand Shop
09.2004 - 09.2008

Clothing Sales Associate

Szuper Fashion
09.2000 - 09.2004

Gas Station Cashier

OMV
11.1997 - 09.2000

Business Management - Entrepreneurial Enterprise

Nemzeti Szakkepzesi Es Felnottkepzesi Intezet

Retail Business Fundamentals

NYSZC Sipkay Barna Technikum

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Nikoletta Tormas