Nikolena Coonen
Grass Valley
Summary
I am a skilled communicator and creative thinker that works best in fast-paced environments that require me to think on my feet. I am organized and detail-oriented in managing tasks and day-to-day operations. I have ample experience and am skilled in writing and drafting a wide variety of documents. My experience in communication and media has given me the skills to create impactful content and build connections. I am ready to bring my expertise and reliability to a team where I can contribute to communication strategies and effective client relationships.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Three Forks Bakery & Brewing
05.2025 - Current
- Provided exceptional customer service by anticipating needs and responding promptly to inquiries.
- Collaborated with team members to ensure efficient front-of-house operations during peak hours.
- Operated POS systems accurately, processing transactions and managing cash effectively.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Marketing and Public Relations Consultant
Bella Denti Laboratories
09.2024 - 02.2025
- Composed outreach letters to attract and engage potential clients
- Secured new business opportunities, expanding the company's client base
- Reestablished and strengthened relationships with previous clients
Strategic Communications Intern
Strategic Communications Department- Sonoma State University
08.2023 - 05.2024
- Worked with the department head to develop and execute a rebranding strategy for the sustainability division
- Designed and developed a website to enhance user experience and promote brand presence
- Conducted research to enhance brand positioning and audience engagement
Account Executive
Primitivo PR
08.2023 - 05.2024
- Facilitated team of 4 working with an environmental non-profit client
- Oversaw media and written creations for the campaign
- Developed strategic partnerships to expand the nonprofit’s reach and impact
Managing Editor
Sonoma State Star
08.2023 - 05.2024
- Oversaw editorial calendar to ensure timely publication of content across multiple platforms.
- Coordinated with writers and designers to maintain consistent voice and quality standards.
- Edited and proofread articles for clarity, grammar, and adherence to style guides.
- Implemented workflow improvements that enhanced collaboration among editorial team members.
Education
Paralegal Certification - Paralegal Studies
American River College
Carmichael, CA05.2026
Bachelor of Arts - Communication And Media Studies
Sonoma State University
Rohnert Park, CA05-2024
Skills
- Research & Writing
- Copywriting
- Client Communication
- Critical Thinking
- Project Management
- Document Drafting
- Document Management Systems
- Team Collaboration
Timeline
FOH Team Member
Three Forks Bakery & Brewing
05.2025 - Current
Marketing and Public Relations Consultant
Bella Denti Laboratories
09.2024 - 02.2025
Strategic Communications Intern
Strategic Communications Department- Sonoma State University
08.2023 - 05.2024
Account Executive
Primitivo PR
08.2023 - 05.2024
Managing Editor
Sonoma State Star
08.2023 - 05.2024
Paralegal Certification - Paralegal Studies
American River College
Bachelor of Arts - Communication And Media Studies
Sonoma State University