Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nikole Smith

New Maryland,NB

Summary

Dynamic professional with proven expertise in customer service and compassionate care. I excel in maintaining confidentiality, strong client relationships, organization, transparency, and respectful communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner/Operator

Peachy Kleen
02.2024 - Current


  • Operate with safety and skill to avoid accidents and delays
  • Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Consult with customers to assess needs and propose optimal solutions.
  • Manage daily operations for a successful small business, ensuring efficient processes and quality services.
  • Establish a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
  • Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Sorted, laundered and put away various laundry items.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained confidentiality of clients personal information such as name, location, etc
  • Respect clients personal privacy and belongings and boundaries
  • Respect clients differences in dealing with all different situations, cultures and walks of life

Server, Hostess

Murray’s Restaurant
01.2014 - 01.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Meter Reader

NB Power
09.2020 - 01.2024
  • Supported efficient route planning with thorough documentation of meter locations and access points.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
  • Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
  • Utilize GPS technology to locate customers accurately and avoid delays.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Implemented innovative solutions for challenging installation scenarios, overcoming obstacles to provide efficient service delivery.
  • Ensured compliance with safety regulations, conducting thorough inspections of work areas before installations or repairs.
  • Demonstrated professionalism at all times when interacting with customers, colleagues, or supervisors regarding job-related matters.
  • Maintained inventory of equipment and supplies, ensuring availability for upcoming projects.
  • Assisted in training new team members on proper installation techniques and safety procedures.
  • Ensured accurate billing data by meticulously documenting meter readings, service orders, and inventory records.
  • Optimized scheduling efficiency through effective planning of daily routes based on priority tasks and geographical considerations.
  • Facilitated clear communication between field staff and office team by reporting all relevant updates, issues, or changes during the course of each workday.
  • Upheld high levels of customer service during interactions with clients, addressing concerns and answering questions professionally.
  • Aided in the successful rollout of new technology advancements within the department, such as remote meter reading systems or digital meters.
  • Used Software to transfer collected data to company databases daily.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.

Administration Assistance/ Receptionist

River Run Resort and Grill
04.2019 - 08.2020


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Strengthened vendor relationships through regular communication and timely coordination of services.

Home Support Worker

Harmony Home Care
06.2018 - 08.2020
  • Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
  • Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
  • Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
  • Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
  • Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Offered compassionate end-of-life care for terminally ill clients while maintaining dignity, respect, and comfort throughout their final days.
  • Supported physical wellness by assisting clients with exercise routines or therapeutic movement under the guidance of healthcare professionals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Personal Support Worker

Shannex Parkland
03.2015 - 03.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented vitals, behaviors, and medications in client medical records.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Advocated for client rights while navigating various healthcare systems settings.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Motivator

GoodLife Fitness
01.2015 - 09.2016
  • Provided constructive feedback during performance reviews, facilitating professional growth for team members.
  • Recognized outstanding performances consistently through verbal praise or written commendations as part of our Employee of the Month program.
  • Championed diversity initiatives within the workplace, promoting inclusivity and equal opportunities for all employees.
  • Cultivated an inclusive, welcoming environment that encouraged members of all fitness levels to feel confident in pursuing their goals.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
  • Checked members into gym by scanning badges.
  • Improved member retention by consistently following up on expired memberships and offering renewal incentives.
  • Fostered positive first impression of gym by warmly greeting all visitors.

Education

Diploma -

Fredericton High School
Fredericton, NB
06.2008

Skills

  • Customer service
  • Data entry
  • Office administration
  • Customer relations
  • Strong problem solver
  • Professional communication
  • Relationship building
  • Recordkeeping
  • Professional and mature
  • Resourceful
  • Writing reports
  • Dementia care
  • Emotional support
  • Privacy and confidentiality

Languages

English
Full Professional

Certification

Emergency First Aid Training (2021)

WHMIS (2021)

Class 5 Drivers License

Various Safety Driving Certifications


Willing and able to take any necessary courses to ensure I am certified and trained properly for the position.

Timeline

Owner/Operator

Peachy Kleen
02.2024 - Current

Meter Reader

NB Power
09.2020 - 01.2024

Administration Assistance/ Receptionist

River Run Resort and Grill
04.2019 - 08.2020

Home Support Worker

Harmony Home Care
06.2018 - 08.2020

Personal Support Worker

Shannex Parkland
03.2015 - 03.2017

Motivator

GoodLife Fitness
01.2015 - 09.2016

Server, Hostess

Murray’s Restaurant
01.2014 - 01.2015

Diploma -

Fredericton High School

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Nikole Smith