Nikole Bohn

• Managed day-to-day business operations.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Engaged with over 100 clients regularly through phone and email correspondence to present newest offerings, respond to questions and concerns.
• Recruited, hired and mentored new hires on company policy and procedures.
• Identified client needs and offered relevant services accordingly.
• Diligently promoted clean, safe work environment.

Orchestrated numerous private parties, business meetings and formal engagements.

• Sought out clientele for private functions.
• Worked alongside clients to ensure individual needs were met.
• Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
• Independently prepared and served various mixed drinks and cocktails for parties up to 250.
• Handled large amounts of cash.

• Managed proper set-up of advertisements and presentation of new offerings,
• Communicated and exemplified company's vision and goals.
• Inquired about guest satisfaction, anticipated additional needs and fulfilled those needs in prompt manner.
• Implemented marketing strategies which resulted in growth of customer sales base.
• Immediately resolved complaints from guests by actively listening to concerns and notifying restaurant manager when applicable.
• Accurately calculated charges, issued bills and collected payments.
• Took customer drink and beverage orders.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences and to foster repeat business.