Nikolas Gagnon
Gatineau
Summary
Dynamic Technical Advisor at MR Lube with a proven track record in customer support and upselling, consistently exceeding sales targets. Skilled in effective communication and adaptability, I fostered trust and loyalty while managing multiple priorities in a fast-paced environment. Committed to enhancing customer satisfaction and team success through collaboration and active listening.
Overview
14
14
years of professional experience
Work History
Technical Advisor
MR Lube
02.2011 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Recycling Worker
Centre De Tri RSMO
04.2016 - 02.2018
- Reduced waste contamination by inspecting incoming materials for non-recyclable items.
- Ensured regulatory compliance, adhering to local, state, and federal guidelines while handling recyclable materials.
- Met tight deadlines under pressure, consistently processing high volumes of recyclables during peak periods.
- Provided exceptional customer service, assisting clients with questions about accepted materials and proper disposal methods.
Education
High School Diploma -
École Secondaire Grande-Rivière
Gatineau, QC06-2011
Skills
- Technical support triage
- Customer support
- Teamwork and collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Adaptability
Languages
English
Full Professional
French
Full Professional
Timeline
Recycling Worker
Centre De Tri RSMO
04.2016 - 02.2018
Technical Advisor
MR Lube
02.2011 - Current
High School Diploma -
École Secondaire Grande-Rivière
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