Nikolai Seroka
Chilliwack,BC
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within a team environment. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving. Proficient with manufacturer software. Ability to provide excellent customer service and maintain a good rapport with a returning customer base.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
Cullen Western Star
07.2017 - Current
- Handle manufacturer warranty claims
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Used manufacturer software to diagnose and repair complaints
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintains company standards for cleanliness and customer service.
Service Technician
R James Fleet Services
05.2015 - 07.2017
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician
Overdrive Heavy Duty Services Ltd
01.2012 - 08.2014
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
High School Diploma -
Sardis Secondary School
Chilliwack, BCHistory, Latin, Economics
University of Victoria
Victoria, BCTruck And Transport Mechanic - Applied Trades
British Columbia Institute of Technology
Annacis Island, BC12.2023
Skills
- Well versed in technical software including DDDL, Insite, Wabco, Bendix, Service Ranger and ET
- Familiarity with Detroit, Cat, and Cummins systems
- Safe work practices
- Installation and repair
- Attention to detail
- Customer oriented
- Flexible and adaptable
- Professional and courteous
Certification
Truck and Transportation Red Seal
Class 3 License with Air Endorsement
Commercial Vehicle Inspector License
HVAC Ticket
Timeline
Service Technician
Cullen Western Star
07.2017 - Current
Service Technician
R James Fleet Services
05.2015 - 07.2017
Service Technician
Overdrive Heavy Duty Services Ltd
01.2012 - 08.2014
High School Diploma -
Sardis Secondary School
History, Latin, Economics
University of Victoria
Truck And Transport Mechanic - Applied Trades
British Columbia Institute of Technology
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