Nikolai Pachganov

• Communicated with coworkers and managers about completed duties.
• Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
• Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
• Cleaned and organized building areas as required.
• Cleaned, washed, and vacuumed vehicles to ensure they were in top condition for customer viewings, test drives, and deliveries. Performed basic detailing tasks to maintain vehicle appearance and hygiene.
• Organized and maintained the dealership lot, ensuring that all vehicles were properly parked in designated areas and in a way that facilitated easy access for customers and staff.
• Drove vehicles between the dealership, service areas, and customer locations. Assisted in ensuring vehicles were positioned correctly on the lot and prepared for customer viewing and test drives.
• Followed all safety protocols while handling vehicles and ensuring the lot was free from hazards. Maintained a clean and organized workspace in compliance with dealership standards and regulations.

• Performed routine maintenance and repairs on equipment, machinery, and building systems.
• Painted walls, fixed flooring, and performed general carpentry work.
• Maintained outdoor areas, including mowing lawns, trimming hedges, and removing snow and debris.
• Handled waste disposal and ensured cleanliness in work areas.
• Assisted with the installation and relocation of furniture and equipment.
• Followed safety procedures and maintained compliance with company policies.
• Worked collaboratively with the maintenance team to complete tasks efficiently.
• Responded promptly to maintenance requests and emergency repairs.

• Organized and supervised maintenance and repair of equipment and machinery.
  • Scheduled preventive maintenance to ensure optimal performance of technical systems.
  • Diagnosed and resolved mechanical, electrical, and operational issues.
  • Managed a team of technicians, assigned tasks, and monitored performance.
  • Ensured compliance with safety regulations and company maintenance standards.
  • Coordinated with suppliers and service providers for equipment repairs and parts procurement.
  • Maintained records of maintenance activities, repairs, and equipment inspections.
  • Provided technical support and training to staff on equipment operation and maintenance.
  • Implemented cost-effective maintenance strategies to minimize downtime and expenses.
  • Assisted in developing and improving maintenance procedures and policies.

• Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
• Maintained excellent client relations, resulting in increased referrals and repeat business.
• Increased customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.