Nikolai Nyiro
CALGARY,AB
Summary
Motivated professional with 12 years of experience, successfully serving guests in busy, casual and fine dining restaurants. Offering in-depth knowledge of food and wine. Recognized for significantly enhancing guest dining experiences and increasing check averages by promoting appetizers, specialty items and wine selections. Organized server experienced in multiple restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs.
Overview
15
15
years of professional experience
Work History
Waiter
The Keg Steakhouse & Bar
CALGARY, AB
11.2014 - Current
- 2017 nominated for Keg Oscars (server of the year)
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary and allergy restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked identification for minimum age for sale of alcoholic beverages.
Waiter
Cora's Breakfast & Lunch
CALGARY, AB
10.2014 - 02.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
Waiter
Madison's NY Bar & Grill
Vaudreuil-Dorion, (Montreal), QC
03.2010 - 09.2014
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared specialty desserts for customers for special occasions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
Place Cartier
Beaconsfield, Montreal, QCBartending License - Bartending
École Des Maîtres
Montreal, QC07.2008
Skills
- Upselling Techniques
- Lead server
- Wine service
- Hospitality service expertise
- Food and Beverage Service
- Team Player
- Billing and Payment Processing
- Maintaining Clean Work Areas
- Menu Knowledge
- Dietary Restrictions
- Languages : Spoken & written, English/French
Timeline
Waiter
The Keg Steakhouse & Bar
11.2014 - Current
Waiter
Cora's Breakfast & Lunch
10.2014 - 02.2017
Waiter
Madison's NY Bar & Grill
03.2010 - 09.2014
High School Diploma -
Place Cartier
Bartending License - Bartending
École Des Maîtres
Similar Profiles
Rachel GiampaRachel Giampa
Server at The Keg Steakhouse + Bar to STK SteakhouseServer at The Keg Steakhouse + Bar to STK Steakhouse
Emmitt FranzEmmitt Franz
Line Cook & Expeditor at The Keg Steakhouse + BarLine Cook & Expeditor at The Keg Steakhouse + Bar
Hamza MalikHamza Malik
Bartender at The Keg Steakhouse + BarBartender at The Keg Steakhouse + Bar
Brooklyn BirchBrooklyn Birch
Bartender at The Keg Steakhouse + BarBartender at The Keg Steakhouse + Bar
AARON CHERMANAARON CHERMAN
Field Service Technician at Rigsat Communications IncField Service Technician at Rigsat Communications Inc