Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nikola Vokalova

Toronto,ON

Overview

5
5
years of professional experience

Work History

Dental Administrative Assistant

Demident
01.2021 - 04.2023
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed patient billing processes for timely, accurate payments.
  • Helped patients complete necessary medical forms and documentation.
  • Provided excellent customer service to create positive experiences and build patient trust.

Server

Casablanca Caffe
11.2018 - 01.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Jezz Club
05.2018 - 11.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Gymnazium Lipany
Lipany, Slovakia
05.2015

Skills

  • Dental Terminology
  • Insurance Verification
  • Electronic Dental Record (EDR)
  • Insurance Billing
  • Patient Flow Management
  • Treatment Room Setup
  • Data Entry
  • Understanding of Confidentiality Laws
  • Payment Processing
  • Phone and Email Etiquette
  • Patient Scheduling
  • Administrative Support

Languages

English
Limited Working
Czech
Full Professional
Slovak
Native or Bilingual

Timeline

Dental Administrative Assistant

Demident
01.2021 - 04.2023

Server

Casablanca Caffe
11.2018 - 01.2021

Server

Jezz Club
05.2018 - 11.2018

High School Diploma -

Gymnazium Lipany

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Nikola Vokalova