Nikola Vokalova
Toronto,ON
Overview
5
5
years of professional experience
Work History
Dental Administrative Assistant
Demident
01.2021 - 04.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Helped patients complete necessary medical forms and documentation.
- Provided excellent customer service to create positive experiences and build patient trust.
Server
Casablanca Caffe
11.2018 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Jezz Club
05.2018 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Gymnazium Lipany
Lipany, Slovakia05.2015
Skills
- Dental Terminology
- Insurance Verification
- Electronic Dental Record (EDR)
- Insurance Billing
- Patient Flow Management
- Treatment Room Setup
- Data Entry
- Understanding of Confidentiality Laws
- Payment Processing
- Phone and Email Etiquette
- Patient Scheduling
- Administrative Support
Languages
English
Limited Working
Czech
Full Professional
Slovak
Native or Bilingual
Timeline
Dental Administrative Assistant
Demident
01.2021 - 04.2023
Server
Casablanca Caffe
11.2018 - 01.2021
Server
Jezz Club
05.2018 - 11.2018
High School Diploma -
Gymnazium Lipany