Nikola Stojcic
Guelph,ON
Summary
Proven Technician with a solid background at Guelph Volkswagen, specializing in troubleshooting and customer service. Demonstrated success in enhancing system performance and customer satisfaction through meticulous attention to detail and effective communication. Skilled in mechanical knowledge and issue analysis, consistently prioritizing safety and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Technician
Guelpg Volkswagen
04.2018 - Current
Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
Technician
Guelph Nissan
11.2015 - 04.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Service Technician
Guelph Volkswagen
11.2013 - 11.2015
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Guelph City Mazda
01.2004 - 11.2013
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Automotive Service Technician
Conestoga College Guelph
Kitchener, ON03.2008
High School Diploma -
John F. Ross
Guelph, ON06.2003
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting
- Power Tools and Equipment
- Maintenance and repairs
- Mechanical Knowledge
- Issue Analysis
Accomplishments
I have received master technician from Mazda dealer and Nissan deal for the time I was working there.
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Technician
Guelpg Volkswagen
04.2018 - Current
Technician
Guelph Nissan
11.2015 - 04.2018
Service Technician
Guelph Volkswagen
11.2013 - 11.2015
Service Technician
Guelph City Mazda
01.2004 - 11.2013
Automotive Service Technician
Conestoga College Guelph
High School Diploma -
John F. Ross
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