Nikola Gajic
Niagara Falls,Ontario
Summary
Motivated, young and willing to work. Engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Waiter
Ruths Chris Steakhouse
06.2020 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
Server Shift Leader
Boston Pizza , Front and John
04.2017 - 04.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
High School Diploma -
Westlane Secondary School
Niagara Falls, ONSkills
- Restaurant Operation
- Menu Memorization and Presentation
- Cool Under Pressure
- Conflict and Complaint Resolution
- Team Player
- Warm and Friendly
- Able to preform physical tasks
- Specials Promotion and Upselling
Cryptocurrency and NFT trading/advising
- Extremely interested in the technological and financial capabilities of crypto and nfts
- Currently am a co founder of an NFT startup and provide assistance to groups with there questions regarding crypto and nft markets
- aside from customer service and the warm and exciting atmosphere waiting tables provides, my true passion is in crypto
Hobbies and Interests
- Extremely interested in the technological and financial capabilities of crypto and nfts
- currently am a co founder of an NFT startup and provide assistance to groups with there questions regarding crypto and nft markets
- aside from customer service and the warm and exciting atmosphere waiting tables provides, my true passion is in crypto
- I am also a very active person, love to exercise and play all kinds of different sports but mostly hockey and basketball
Timeline
Waiter
Ruths Chris Steakhouse
06.2020 - Current
Server Shift Leader
Boston Pizza , Front and John
04.2017 - 04.2019
High School Diploma -
Westlane Secondary School
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