Nikol Lluka
Scarborough,ON
Summary
Dedicated and enthusiastic individual with customer service experience and a passion for hospitality, seeking a Host position at Earls Kitchen + Bar. With a willingness to learn and commitment to exceptional service and fostering a supportive environment for both team members and guests, I am eager to contribute to the mission of Earls Kitchen + Bar to ensure every guest enjoys an engaging dining experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
McCarthy Uniforms
07.2022 - Current
- Registering and seamlessly integrating customers into the company’s Waitwell system, diligently managing wait times to ensure they were no longer than 20 minutes while also ensuring each customer was promptly attended to by staff.
- Provide personalized assistance to each customer, accurately measuring, sizing, and guiding them in finding their ideal workplace or school uniform based on their needs and preferences.
- Assist in maintaining organized and tidy merchandise displays, restocking shelves, and managing inventory levels to ensure product availability.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Efficiently processed and fulfilled online orders, ensuring accurate and timely delivery to customers.
- Manage returns, exchanges, and refunds in accordance with store policy.
- Manage cash register operations adeptly, processing cash, debit, and credit transactions with accuracy and efficiency, and conducting end-of-day point-of-sale (POS) balancing to ensure meticulous accuracy in deposits and cash reconciliation.
- Collaborate with team members to achieve sales targets and goals, actively engaging with customers to promote additional products or services.
Cashier
Food Basics
07.2022 - Current
- Operate cash registers for cash, check, credit card, Coinstar, and gift card transactions with excellent accuracy levels, averaging 100 to 200 transactions per day.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assist customers with returns, refunds, and resolving transaction issues.
- Ensure order accuracy by accurately scanning items, verifying prices, and processing discounts or coupons to maintain order precision
- Manage self-checkout stations, assisting customers with transactions and ensuring smooth operation of the self-checkout process.
- Greet customers upon entry, promptly addressed their needs, assisted with inquiries, and provided exceptional service, resulting in positive feedback and improved customer relations
Education
Bachelor of Commerce (Honours) - Human Resource Management
Ted Rogers School of Management
Toronto, ON05.2027
Skills
- Exceptional Customer Service
- Problem-solving skills
- Communication Skills
- Problem-Solving Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Time Management and Organization
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Certification
- Customer Service Certificate, Beanstalk Academy - 2022
- WHMIS 2015 (GHS) Certificate - 2022
Timeline
Sales Associate
McCarthy Uniforms
07.2022 - Current
Cashier
Food Basics
07.2022 - Current
Bachelor of Commerce (Honours) - Human Resource Management
Ted Rogers School of Management
- Customer Service Certificate, Beanstalk Academy - 2022
- WHMIS 2015 (GHS) Certificate - 2022
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