Nikol Leiserovich

• Efficiently handle and serve upwards of 6-8 tables at a time, ensuring each guest receives prompt and attentive service.
• Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
• Work collaboratively with the bar staff, kitchen team, and fellow servers to ensure seamless communication and coordination during peak hours.
• Exercise tact and discretion in managing situations involving intoxicated guests, ensuring a safe and enjoyable environment for all patrons.
• Follow established protocols for responsible alcohol service and escalate issues to management when necessary.

Placement on the Stroke Unit:

• Perform urinary catheter insertion and cleaning, demonstrating proficiency in aseptic techniques and maintaining patient comfort.
• Assist in the preparation and maintenance of IV lines, ensuring proper hygiene, monitoring for signs of complications, and reporting any issues promptly.
• Administer and monitor wound care procedures, ensuring adherence to infection control protocols and timely assessment of healing progress.
• Assist with the provision of basic patient care, including bathing, dressing, grooming, and toileting.
• Collaborate with the healthcare team to ensure patients' individualized care plans are implemented.
• Support stroke patients in their mobility and rehabilitation exercises, promoting independence and recovery.
• Take and record vital signs accurately, providing crucial information to the nursing team.
• Report any significant changes in patients' health status promptly.
• Uphold the principles of patient confidentiality and privacy.

• Conducting safe, orderly, and fun sightseeing tour. Responsible for 24 passengers on board.
• Driving commercial tour buses while providing engaging live tour interpretations and information that includes the history, ecology, animal and plant biology of the Rocky Mountains.
• Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
• Responsibility as a commercial driver to keep accurate pre/post trip safety assessments and daily logs of vehicle inspections
• Efficiently keep to a scheduled itinerary.

• Assist residents with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting.
• Provide support for mobility and transfers, ensuring resident safety.
• Monitor and report changes in residents' health conditions to the nursing team.
• Record vital signs and other relevant health information as required.
• Assist residents during meal times, ensuring dietary preferences and restrictions are considered.
• Maintain a clean and organized living environment for residents.
• Assist with light housekeeping duties as needed.
• Offer emotional support and reassurance to residents, particularly during challenging moments.
• Demonstrate empathy and understanding in all interactions.
• Adhere to safety protocols and emergency response procedures.
  

• Utilized the NexTech EMR system proficiently to document and manage patients' medical histories, ensuring accurate and up-to-date information.
• Facilitated patient consultations with plastic surgeons, actively engaging in gathering information on desired surgical procedures, educating patients on potential health risks, and managing their expectations.
• Demonstrated a deep understanding of medical terminology and plastic surgical procedures, providing patients with precise and informative details about potential health risks and benefits associated with their chosen procedures.
• Executed the capture of pre-surgical photographs of patients' bodies, contributing to the creation of comprehensive surgical profiles.
• Operated as an integral team member within a patient-focused interdisciplinary team, which included administration, patient coordinators, pre-screeners, consultants, and surgeons.
• Recognized the paramount importance of great customer service skills during client interactions, fostering an environment where patients feel comfortable and supported.
• Upheld the values of respect, confidentiality, and professionalism when requesting patients to undress for photographic purposes. Nurtured a non-judgmental and trustworthy environment, ensuring patients felt at ease and confident in the team's abilities.
  

• Prioritized and executed the delivery of a positive and welcoming experience for patients, fostering a conducive environment for optimal care.
• Conducted patient registrations, telephone inquiries, and appointment scheduling using the Telus EMR system.
• Maintained meticulous patient records, ensuring accuracy and compliance with healthcare regulations
• Spearheaded the creation of referrals, demonstrating proficiency in coordinating patient care and facilitating seamless communication between healthcare providers.
• Displayed unwavering empathy and effective communication skills, particularly during challenging and emotionally charged situations involving physically and mentally ill patients
• Committed to adhering to stringent COVID-19 protocols, including the informed communication of clinic etiquette and values to patients.