Nikol Pavlidou
Toronto,ON
Summary
Energetically led front-of-house operations at The Royal Alexandra Theatre for over 10 years, enhancing guest relations and teamwork. Excelled in conflict resolution and POS system operations, significantly improving service quality and efficiency.
Demonstrated exceptional communication and attention to detail, fostering a positive and safe environment for both patrons and staff.
Overview
18
18
years of professional experience
Work History
Assistant Front of House Manager
Mirvish Productions
09.2014 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet both patron and upper Management expectations.
- Demonstrated leadership by fostering a positive environment through encouraging teamwork and respect in accordance with our company mission.
- Resolved patron complaints promptly, maintaining positive relationships with our customer base.
- Collaborated with Stage Management to ensure seamless coordination between departments.
- Trained new staff members in front-of-house procedures, contributing to a well-prepared team.
- Made contributions to employee schedules based on staffing needs, while balancing productivity with staff wellbeing.
- Effectively managed conflict situations among employees to maintain a harmonious work environment.
- Resolved reconciliation discrepancies in a timely manner and balanced the POS system.
- Adhered to safe work practices, food safety regulations, and HR guidelines.
- Motivated staff to perform at peak efficiency and quality.
Usher Captain/Usher/Bartender
Mirvish Productions
12.2009 - 09.2014
- Provided exceptional customer service, answering questions about the theatre, and directing patrons to their seats.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Safeguarded the integrity of the performance space by enforcing house rules regarding cell phone use, photography, and noise levels.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Hostess
Ki Modern Japanese and Bar
08.2006 - 09.2007
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Opened and closed seating sections according to volume of guests.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Diploma - Theatre Arts- Technical Production
Humber College
Toronto, ONSkills
- Guest Relations
- Teamwork and Collaboration
- Quality Standards
- Health and Safety Regulations
- Conflict Resolution
- POS system operations
- Emergency Procedures
- Attention to Detail
- Reliability
- Excellent Communication
Languages
English
Timeline
Assistant Front of House Manager
Mirvish Productions
09.2014 - Current
Usher Captain/Usher/Bartender
Mirvish Productions
12.2009 - 09.2014
Hostess
Ki Modern Japanese and Bar
08.2006 - 09.2007
Diploma - Theatre Arts- Technical Production
Humber College
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