Niko Leis
Sundre,AB
Summary
Accomplished Service Manager/Red Seal Automotive Technician with a proven track record at Fountain Tire, enhancing operational efficiency and customer satisfaction. Expert in mechanical diagnostics and customer service management, I led teams to exceed service goals through exceptional leadership and problem-solving skills. My approach has significantly improved client retention and team productivity, embodying reliability and technical expertise.
Overview
9
9
years of professional experience
Work History
Service Manager/ Red Seal Automotive Technician
Fountain Tire
06.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending life of customers'' vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining transparent communication approach throughout service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Cultivated loyal client base through personalized consultations, listening attentively to each individual's needs before recommending appropriate solutions.
- Assisted in hiring process of new technicians, sharing expertise and insights on candidate qualifications during interviews.
Apprentice Automotive Mechanic /Journeyman Automotive Service Technician
Dirk's Auto & Marine
01.2020 - 07.2021
- Collaborated with senior mechanics to develop deeper understanding of advanced automotive systems and best practices.
- Improved customer satisfaction by providing thorough maintenance and repair services on various vehicle models.
- Performed preventative maintenance tasks, prolonging the life of customers'' vehicles and reducing future repair costs.
- Provided excellent customer service, explaining technical information in layman''s terms when necessary.
Apprentice Automotive Service Technician
Fountain Tire
06.2019 - 01.2020
Apprentice Automotive Technician
Iron Mountain Diesel
10.2018 - 06.2019
Apprentice Automotive Technician
Fountain Tire
09.2015 - 10.2018
- Continuously sought opportunities for personal and professional growth in automotive industry, remaining current with trends and advancements to better serve customers.
- Ensured smooth daily operations within workshop as valuable team player, actively contributing to positive work atmosphere.
- Strengthened relationships with vendors through effective communication and negotiation skills when ordering replacement parts or supplies for inventory needs.
- Supported team members by collaborating on complex repair jobs, sharing knowledge and expertise as needed.
- Maximized vehicle longevity by recommending appropriate maintenance schedules and services based on manufacturer specifications and customer driving habits.
- Demonstrated flexibility by adapting quickly to new technologies and tools introduced into workshop environment.
Education
Red Seal Journeyman Certificate - Automotive Service Technician
Red Deer College
Red Deer, AB06.2022
High School Diploma -
Sundre High School
Sundre, AB06.2016
Skills
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Reliable and Responsible
- Critical Thinking
- Employee Training and Development
- Customer Service Management
- Time Management
- Conflict Resolution
- Workflow Management
- Workplace Safety
- Service Scheduling
- Operational Efficiency
- Technical Troubleshooting
- Mechanical Diagnostics
- Computer Skills
Languages
English
Native or Bilingual
Timeline
Service Manager/ Red Seal Automotive Technician
Fountain Tire
06.2021 - Current
Apprentice Automotive Mechanic /Journeyman Automotive Service Technician
Dirk's Auto & Marine
01.2020 - 07.2021
Apprentice Automotive Service Technician
Fountain Tire
06.2019 - 01.2020
Apprentice Automotive Technician
Iron Mountain Diesel
10.2018 - 06.2019
Apprentice Automotive Technician
Fountain Tire
09.2015 - 10.2018
Red Seal Journeyman Certificate - Automotive Service Technician
Red Deer College
High School Diploma -
Sundre High School
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