Niko Boykin
Long Beach
Summary
Patient Access / Admitting professional with emergency department experience in patient registration, insurance verification, PBX operations, bed board management, and EMR documentation. Strong work ethic and effective communication skills. Recognized for accuracy, efficiency, and maintaining HIPAA compliance in high-volume hospital / medical settings. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Senior Patient Access Representative
UCI Lakewood
Lakewood
07.2023 - Current
- Register and admit patients upon arrival to the emergency department.
- Greet patients and visitors in a professional, calm, and compassionate manner.
- Conduct detailed patient and family interviews to obtain demographic information.
- Verify and update insurance coverage, eligibility, and benefits.
- Ensure accuracy of patient intake data prior to service delivery.
- Collect co-payments and patient financial responsibility according to hospital policy.
- Prepare, explain, and obtain required consent forms and acknowledgments.
- Generate and distribute face sheets, wristbands, and patient labels.
- Answer and triage incoming emergency and non-emergency calls.
- Operate multi-line PBX switchboard systems.
- Perform overhead paging for codes, physicians, and departments.
- Route calls accurately to clinical units, physicians, and administrative departments.
- Maintain professionalism and urgency during high-stress and emergency situations.
- Assign patients to appropriate beds using the hospital bed board system.
- Monitor bed availability and patient status in real time.
- Coordinate bed placement with nursing staff and clinical teams.
- Support efficient patient flow throughout the emergency department.
- Update bed status promptly to ensure accurate census and tracking.
- Enter patient information accurately into EMR systems in a timely manner.
- Maintain strict confidentiality in compliance with HIPAA regulations.
- Respond efficiently to high-pressure situations in a fast-paced emergency setting.
Registration Clerk
Parkway Surgery Center
Henderson
07.2022 - 02.2023
- Registered patients for outpatient surgical procedures.
- Verified patient demographic and insurance information for accuracy.
- Scheduled, confirmed, and adjusted patient appointments as needed.
- Communicated appointment changes clearly and professionally to patients.
- Prepared patient charts and documentation prior to procedures.
- Entered patient data accurately into electronic medical record systems.
- Assisted patients with check-in and check-out processes.
- Collected co-pays and deductibles in accordance with facility guidelines.
- Provided cost estimates and basic billing explanations when required.
- Managed high-volume incoming calls while maintaining service quality.
- Operated multi-line phone systems efficiently.
- Provided administrative support to physicians, nurses, and clinical staff.
Medical Records Scanning Clerk
Tessie Cleveland Community Services Corp.
Gardena
11.2018 - 07.2021
- Scanned and uploaded patient records into the EMR system.
- Indexed and labeled medical documents for accurate retrieval.
- Performed quality control checks to ensure chart completeness.
- Identified and corrected documentation errors or missing information.
- Collaborated with clinical and administrative staff to resolve record issues.
- Monitored secure fax lines for incoming patient documentation.
- Distributed medical records according to confidentiality guidelines.
- Assisted with patient onboarding through DocuSign intake forms.
Education
Medical Billing & Coding Certification -
UEI College
Gardena, CaSkills
- Patient Admitting & Registration
- Emergency Department Intake
- Insurance Verification & Eligibility
- EMR / EHR Systems
- HIPAA Compliance
- PBX & Switchboard Operations
- Bed Board Management
- Medical Records Management
- High-Volume Multitasking
- Patient Communication & Customer Service
- Time management
- Medical terminology proficiency
- Financial counseling
Timeline
Senior Patient Access Representative
UCI Lakewood
07.2023 - Current
Registration Clerk
Parkway Surgery Center
07.2022 - 02.2023
Medical Records Scanning Clerk
Tessie Cleveland Community Services Corp.
11.2018 - 07.2021
Medical Billing & Coding Certification -
UEI College