NIKO ALHAJ
Summary
Focused project manager leveraging more than 10 years of property development and project management expertise. Strong organizational skills with significant experience in project life cycles and financial planning. Instrumental in the creation of a many transitioning programs designed to ensure seamless adaptation to new changes, policies, products, and programs. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
Work History
PROJECT MANAGER – PROPERTY DEVELOPMENT
Gateway Casinos and Entertainment
01.2020 - Current
- Defining project scope, goals, and deliverables that support business objectives while collaborating with senior leadership, internally and externally
- Conduct projects through various stages of planning, preconstruction, procurement, construction, and project close-out
- Prepare and manage financial documents such as project budgets, construction budgets, project cash flows, weekly payment plans, and procurement logs
- Development of tailored project progress reports to multiple teams such as, senior management, city councils, and lenders, while collaborate with senior management to make necessary adjustments and ensure compliance with respective region Canada wide
- Development of various schedules including full project timeline, construction duration, turn over, occupancy, long lead equipment schedules and deliverables
- Interview, appoint, and management of trades to support on-going small projects and renovations
- Conduct value engineering workshops when necessary while driving out most suitable outcome for project success
- Coordinate preparation, submission, tracking and securing of various permits for on-going and future projects
- Assist with the design and construction of each internal team's respective area such as, IT, AV, Security, Surveillance, Food &Beverage, Guest Services, BOH
- Regularly track progress of each project against objectives, approved budgets, and timelines
- Develop of comprehensive presentations for city staff, senior management, and various inter- departments
- Facilitate and encourage cross-department collaboration to ensure projects are completed successfully and according to end-user needs
- Strong organizational skills to allow management of multiple projects simultaneously
- Strong experience with cloud-based hosting platforms and version control tools
- Strong understanding of construction contracts and ability to influence stakeholders for overall success of assigned projects
DEVELOPMENT MANAGER
MSI Corp
03.2015 - 12.2019
- Plan, design, coordinate, and implement comprehensive IT training modules for multiple SAAS programs while constantly improve existing training material
- Implement screening processes for recruiting IT managers to ensure selection of efficiently qualified personnel
- Create and manage training schedules to meet crucial deadlines set by clients and their newly developed software
- Manage multiple department heads who manage their own teams in different areas of operations
- Maintain service level agreements as set by clients through daily analysis and real-time monitoring
- Develop and maintain strong strategic relationships with clients to allow for seamless exchange of relevant information/expectations
- Establish better understanding of client’s needs through bi-weekly meetings and presentations
- Development of various executive reports for clients/senior management to identify training needs and communicate overall performance
- Monthly analysis of projects life cycles to ensure best practices/approaches are being utilized
- Produce various reports to identify possible future opportunities and potential of new recruits
- Work with Team Leaders to identify knowledge and performance gaps, while designing continuous training programs to address those gaps
- Create new training content based on company needs to enhance employee performance and knowledge
- Train all management teams on new applications and processes within MSI
- Design comprehensive sales training programs for multiple departments to increase their performance based on departmental needs
SENIOR ACCOUNT MANAGER
MSI Corp
01.2014 - 03.2015
- Develop and maintain strong strategic relationships with clients to allow for seamless exchange of relevant information/expectations
- Work with service delivery managers and service teams to deliver client requests in timely fashion
- Development of product, service, or software launch training and other relevant documents to prepare newly appointed personnel for current/up-coming projects
- Chair conference calls with cross functional teams to better understand back-office operations and enable for better client management
- Responsible for coaching individuals while creating their growth plans within company to ensure best possible performance and commitment
- Identify risks factors and obstacles that would negatively impact timelines and affected remedial steps to have these risk factors and obstacles addressed
TRAINING COORDINATOR
Rogers Communications
02.2013 - 12.2013
- Enhance sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved process; mentoring team members
- Oversee day-to-day operations, ensuring daily, weekly, and monthly goals are met
- Achieve quarterly and annual targets, which were met with company praise and quarterly bonuses
- The Apple Master; responsible for training retail store agents on new Apple products and software updates
- Hold weekly one on one training sessions with employees to help overcome all challenges and to ensure they meet their monthly/quarterly sales targets
- Training new and existing customers on using their newly purchases products/services
- Attending training sessions held by Apple/Samsung to ensure updated up-date content is being communicated to the end-user
- Directly involved in recruiting and onboarding highly qualified candidates to support retail operations and goals
ASSISTANT MANAGER
Sante’ Art Gallery
04.2010 - 01.2013
- Managed gallery’s digital marketing operations including their social media platforms
- Responsible for writing new exciting articles and create posts of new specials, events, and renovations on weekly basis
- Recruited highly qualified candidates for all positions and supervised training and onboarding process to best meet business’s needs in timely manner
- Cultivated strong relationships with academic institutions and art vendors to host large events while providing unique experiences that were met with praise from clients and management
- Held weekly meetings to help staff with their recommendations approach and develop better sales and communication skills
Education
Bachelor of Arts - Land Economics & Urban Planning
University of British Columbia
Vancouver, BC12.2024
Certificate of Technical Studies - Construction Administration
BC Institute of Technology
BC07.2022
Certificate of Technical Studies - Professional Scheduling
Harvard Business School
Online03.2022
Certificate of Technical Studies - Project Management
Project Management Institute
Online06.2021
Associate of Arts - Business Management
Algonquin College
Ottawa, ON2012
Skills
- Lean Manufacturing and Design
- Information Technology Management
- Testing
- Project Development
- Purchasing and Procurement
- Change Control Processes
- Client Relations
- Client Rapport-Building
- Project Planning
- Budgeting and Forecasting
- Managing Multiple Projects
- Microsoft Office Suite Expertise
- Bid Reviewing
- Construction Management
Timeline
PROJECT MANAGER – PROPERTY DEVELOPMENT
Gateway Casinos and Entertainment
01.2020 - Current
DEVELOPMENT MANAGER
MSI Corp
03.2015 - 12.2019
SENIOR ACCOUNT MANAGER
MSI Corp
01.2014 - 03.2015
TRAINING COORDINATOR
Rogers Communications
02.2013 - 12.2013
ASSISTANT MANAGER
Sante’ Art Gallery
04.2010 - 01.2013
Bachelor of Arts - Land Economics & Urban Planning
University of British Columbia
Certificate of Technical Studies - Construction Administration
BC Institute of Technology
Certificate of Technical Studies - Professional Scheduling
Harvard Business School
Certificate of Technical Studies - Project Management
Project Management Institute
Associate of Arts - Business Management
Algonquin College
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