Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Nikol Pavlova

Ottawa,Ontario

Summary

Positive and outgoing professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Strong customer service. Offers excellent background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Human Resources Administrator

ATS Canada
09.2022 - Current
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.

Human Resources Generalist

Sanmina
01.2022 - 09.2022
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.

Branch Supervisor

TD Canada Trust
08.2019 - 01.2022
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Pharmacy Assistant

Perth Downtown Pharmasave
05.2017 - 09.2018
  • Provided support during immunization clinics, contributing to improved public health outcomes within the community.
  • Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.

Education

Bachelors Degree - Honours, Public Administration

University of Ottawa
Ottawa, ON
05.2001 -

Skills

    Customer Service

    Information Protection

    Property Security

    Data Entry

    Event Planning

    Complaint Handling

Languages

French
Spanish
Bulgarian
Russian

Affiliations

  • Perth Enrichment Program for Seniors
  • Lanark Lodge Retirement Home - Volunteer
  • New Edinburgh Tennis Club Member
  • CHRP Associate

Timeline

Human Resources Administrator

ATS Canada
09.2022 - Current

Human Resources Generalist

Sanmina
01.2022 - 09.2022

Branch Supervisor

TD Canada Trust
08.2019 - 01.2022

Pharmacy Assistant

Perth Downtown Pharmasave
05.2017 - 09.2018

Bachelors Degree - Honours, Public Administration

University of Ottawa
05.2001 -

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Nikol Pavlova