Nikki Jade Lagpey
Burnaby,British Columbia
Summary
Highly competent and motivated with 4-5 years of experience in a customer service environment. Experienced in supervising a team of 6-8 in a fast-paced environment for at least 2 years with experience of 2 years in Administrative work. Currently looking for a suitable position with given long term growth opportunities.
Overview
5
5
years of professional experience
Work History
Residential - Leasing Specialist
Century Group
New Westminster, BC
11.2023 - Current
- Respond to all leasing inquiries, securing appointments to view the property and update/record activity in Yardi Voyager and Rent Café as applicable
- Schedule and conduct showings and open houses while encouraging prospective tenants to apply.
- Provide a warm and welcoming experience as the first point of contact for many customers and site visitors.Perform the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, renewals, move-in, move-out, notices, etc.
- Conduct background checks, credit checks, and ensure timely notification is provided to all applicants of the application status.
- Facilitate the signing of all leases, schedules, assignments and addendum forms utilizing Yardi Voyager and Rent Cafe
- Provide feedback and recommendations to SeniorOperations Manager on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property
- Promote property, promotions, community events/initiatives, and company brand
- Develop and maintain an awareness of the local market and competitor offerings
- Conduct regular suite/property inspections and report findings to the Property Manager
- Report generation, administrative tasks, and special projects as assigned
- Assist in organizing resident engagement and retention events and activities at the property catered to the target market, with a view to developing relationships with residents
- Coordinate reservations of elevators for move-ins and move-outs
- Inspect all vacant suites daily to ensure suites are in optimal condition for showings/appointments
- Perform other duties related to leasing, marketing, and administration as required
Order Desk/ Administrative Support
Bosa Foods
10.2022 - 09.2023
- Onboarding new customers and assisting with initial setup by verifying confidential information, eligibility, and introducing clients with company purchase policies.
- Resolving any issues or discrepancies with account information, transactions, and order complaints.
- Keeping accurate records of transactions while operating cash drawers, checks scanners, and ensuring cash is balanced from all cash registers (closing cash balancing and handling).
- Accepting deposits of both checks and cash and validating check deposits and storing deposit slips, cancelled checks, and other documents with accounting department.
- Facilitates orders through extensive software systems allowing order data, inventory information and customer details to be pushed and pulled between accounts.
- Provide internal and external customer service by actively responding to customer needs, inquiries or complaints by retrieving, directing, and communicating information via telephone, email or in-person or redirect as appropriate.
- Fulfilled data entry input, invoicing orders, filing and maintaining client files with multiple softwares such as word processing, spreadsheet, desktop publishing, and database software in fast-paced environment.
- Update and maintain policies and procedures. Write and distribute email, correspondence memos, or management concerns and scheduling appointments.
Logistics Coordinator/ Ocean Imports Broker
CDS Group of Companies
08.2021 - 09.2022
- Served and maintained relationship owner and primary contact for all customers communications.
- Performed data entry and invoicing client documents.
- Reviewed and analyzed forecast data to determine and address inventory needs by recording information, shortages, and discrepancies to keep records current and accurate.
- Evaluate and approve ocean bookings and railway transfers for FOB orders and managed commercial invoices and other imports documents.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Utilized Warehouse Logistics system such as Acellos, SQL, E-vista/Active Desktop, WMS and, Microsoft softwares to prepare and maintain records and reports of inventories, price lists, shortages, shipments, and expenditures.
Front End Supervisor
Loblaw, West
01.2019 - 10.2021
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Handle cash, credit, or check transactions with customers while ensuring prices are correct.
- Ensured cash is balanced from all cash registered daily (closing cash balancing and handling).
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customers and resolved issues regarding customer complaints or inquiries.
- Supervised a number of 3-6 employees all at once.
Education
Mortgage Broker -
University of British Columbia
Vancouver, BC01-2023
BBA - International Business Management
Acsenda School of Management
Vancouver, BC03.2021
Bachelor of Science - Financial Management
Saint Louis University
Baguio City, 11.2016
Skills
- Conflict Resolution
- Customer Service and Client Relations
- Data analytics/ Data entry
- Interpersonal communication
- Data Management
- High accuracy cash handling & balancing
- Attention to details
- Team player
- Analytical skills
- Financial Software
Computer Skills:
- Ability to type 55 wpm
- Proficiency in Microsoft Office
Languages:
- Tagalog
- Japanese
- English
References
References available upon request.
Timeline
Residential - Leasing Specialist
Century Group
11.2023 - Current
Order Desk/ Administrative Support
Bosa Foods
10.2022 - 09.2023
Logistics Coordinator/ Ocean Imports Broker
CDS Group of Companies
08.2021 - 09.2022
Front End Supervisor
Loblaw, West
01.2019 - 10.2021
Mortgage Broker -
University of British Columbia
BBA - International Business Management
Acsenda School of Management
Bachelor of Science - Financial Management
Saint Louis University
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