NIKKIA RAIME GRUBEN

• Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
• Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
• Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
• Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
• Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
• Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
• Assisted with the development of evidence-based interventions for optimal client outcomes.
• Managed caseload efficiently through time-management skills and task prioritization techniques.
• Assisted case managers with coordinating necessary resources, resulting in timely service provision.
• Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
• Monitored progress towards service plan goals.
• Developed and implemented strategies to enhance quality of social services.
• Provided support to social service clients in navigating available resources.
• Administered and tracked client service payments.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
• Enhanced client experience by providing comprehensive case management support services.
• Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
• Streamlined documentation processes for improved efficiency and accuracy in case recording.

• Coordinated with team members to achieve smooth operation of daily tasks.
• Monitored customer satisfaction levels throughout the duration of each visit
• Provided directions and other pertinent information to visitors
• Assisted tourists with making travel arrangements and reservations.
• Resolved customer complaints in a timely manner.
• Greeted visitors at the reception desk and answered inquiries from potential customers.
• Entertained visitors and tourists with various props and signs to maximize engagement.
• Assisted tour patrons with special needs.

• Use coordinated plan and skills to achieve results according to schedule
• Front desk telephone reception
• Book appointments and take payments, handle cash, visa payments and reconcile cash register daily
• Facilitate children's programs at the complex and area daily
• Assist town of Inuvik recreation staff and other staff as and when required

• Hosted events for kids and family

• Demonstrated patience and understanding when dealing with difficult emotions or issues
• Communicated regularly with parents about their child's progress in order to ensure open dialogue between home and school environments
• Demonstrated excellent problem-solving abilities when addressing challenging behaviors or difficult situations
• Provided nurturing care to children of varying ages in a daycare setting, demonstrating strong organizational skills and the ability to multitask
• Maintained a safe environment for children by monitoring activities, enforcing rules and responding quickly to medical emergencies

• Helped customers complete purchases, locate items and connect purchases with rewards program
• Restock and organize merchandise
• Operate cash register for cash and credit card transactions with excellent accuracy
• Familiar with customer Purchase Order payments
• Work flexible schedule and extra shifts to accommodate business needs
• Promote customer loyalty
• Maintain current knowledge of store promotions and highlight sales to customers