Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nikki Su

Markham,ON

Summary

Driven manager and bakery helper with a proven track record at Sugar Marmalade and Flor Cake, enhancing customer satisfaction and team productivity. Expert in sanitation procedures and staff management, I excel in high-pressure environments, ensuring quality and efficiency. Achieved significant improvements in service delivery and team cohesion through effective leadership and skillful communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Bakery Helper

Flor Cake
09.2023 - 06.2024
  • Promoted a positive work environment through team-building activities and open communication channels.
  • Provided excellent customer service, addressing questions or concerns regarding products or ingredients used in bakery items.
  • Ensured top-notch product presentation by carefully packaging finished baked goods according to company guidelines.
  • Assisted bakers with preparing ingredients, ensuring accuracy in measurements and proportions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Manager

Sugar Marmalade
02.2014 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.

Education

No Degree - Languages

Seneca College of Applied Arts And Technology
North York, ON
06.2010

High School Diploma -

Colegio De La Salle
Buenos Aires,Argentina
09.2008

Skills

  • Work under pressure
  • Knife Handling
  • Product Packaging
  • Labeling products
  • Sanitation Procedures
  • Stock Rotation
  • Food presentation
  • Recipe Following
  • Cake Decorating
  • Team Leadership
  • Time Management
  • Staff Management

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Professional Working

Timeline

Bakery Helper

Flor Cake
09.2023 - 06.2024

Manager

Sugar Marmalade
02.2014 - 04.2024

No Degree - Languages

Seneca College of Applied Arts And Technology

High School Diploma -

Colegio De La Salle
Nikki Su