NIKKI SIMPSON
Vancouver
Summary
Accomplished manager and analytical problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. With talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager and Store Expert Trainer BC
Bailey Nelson
06.2020 - Current
- Hired as ASM for Main St. location in June of 2020, promoted to SM for Robson St. location in January of 2022 and title of SET added in July of 2023
- Management of high volume store and clinic that achieves over 1 million dollars in revenue annually, maintains strong KPIs within company targets and with optimal utilization of optical appointments
- Advanced optical and dispensing knowledge.
- Maintaining friendly, down to earth atmosphere with high Google rating that fosters loyal repeat customers
- Successful management of multiple business locations simultaneously
- Development of successful employee retention plan and low turnover rate by fostering positive and supportive work environment.
- Streamlining of daily operations and implementation of new ideas and structures for use in all stores
- Has been part of restructuring and building operational guides, including writing/creating content, proofreading and organization of content presentation
- Conducts store visits across BC region to identify and solve any operational issues or opportunities. These visits have resulted in improved store performance and team communication
- Has helped to streamline onboarding structure of new managers. As Store Expert Trainer, leads training of all new managers in region. Able to adapt training style and pace to each individual while adhering to onboarding timeline
- Conducts regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Addresses customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Optimizes labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Maintains open lines of communication with support office, sharing pertinent information about store performance and requesting support when needed
Assistant Manager
Glory Juice Co.
03.2020 - 05.2020
- Managing opening and closing procedures and recommending changes to enhance efficiency of daily activities.
- Managing ordering and inventory (daily juice and food ordering, weekly supply orders. delivery tracking, waste and usage tracking)
- Coaching team on effective upselling and cross-selling methods. Delegating tasks and responsibilities to crew and leaders
- Recommending products based on solid understanding of individual customer needs and preferences.
- Preventing infections and maintaining health standards by cleaning and sanitizing work areas every half hour.
- Assisting with scheduling to labor budget
- Communicating all product feedback and ensuring quality standards
- Strengthening relationships with community through conversation and customer engagement in store
- Multi-tasking multiple stations, tablets and POS during peak service times to complete all orders efficiently
Assistant Manager, Store Manager
CosmoProf Beauty Supply
01.2012 - 03.2020
- Delegating daily tasks to employees & ensuring timely completion
- Strengthened merchandising, designing/executing store layout & POGs and promotional strategies to drive customer engagement and boost sales
- Daily paperwork & banking duties, month end reports, competitive shop, ordering stock and supplies
- Receiving & marking off weekly store shipments & stocking
- Assisting in hiring & interviewing of new employees, as well as employee reviews and scheduling
- Trained team members in successful strategies to meet operational and sales targets
- Reached 1 million dollars in sales the first in our district for the last 3 years with over 1.5 million in total sales made each year
- Top volume sales store in our district, one of the top 5 in Canada
- Monitored employee performance and developed improvement plans
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed all inventory control processes, including completion of weekly inventory counts to verify stock levels, address discrepancies and forecast future needs
Visual Merchandiser (seasonal)
Nordstrom
12.2019 - 01.2020
- Worked with visual merchandising department to set up all holiday displays and decorations
- Set all decor exactly to design and store standard and established a very fast and accurate pace
- Dressed mannequins and steamed clothing
- Window displays
- Properly and neatly secured and hid all electrical cords from trees and fixtures
Shop Technician
Masters FX
01.2011 - 01.2014
- Creature design and fabrication
- Mould making and prosthetic fabrication
- Script breakdowns
- Sculpting, painting, running moulds
Makeup Artist
Self Employed/Contractor
01.2011 - 01.2012
- Vancouver On Set Makeup artist / Hair stylist for film and television
- Makeup and Hair for photo shoots
- Handled busy schedules while staying on top of key deadlines
- Scheduled onsite and offsite makeup appointments for clientele
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
Education
Permanent Makeup/Microblading
Lash Forever Canada
Vancouver, BC03.2017
Diploma - Makeup For Film & Television
Vancouver Film School
Vancouver, BC05.2010
High School Diploma -
City School Secondary
Vancouver, BC2008
Skills
- Detail Oriented/Highly Organized
- Multitasking
- Highly Adaptive
- Problem Solving
- Strong Communication
- SOP Development/Management
- Timeline Management
- Relationship Building/Tight Knit Teamwork
- Negotiation and Conflict Resolution
- Recruitment and Hiring
- Staff Training and Development
- Project Management Abilities
- Customer Relationship Management (CRM)
- Scheduling/Productive Rostering
- Key Performance Indicators/Profit and Loss
- Data Analysis/Capturing and Recording Data (Excel)
Timeline
Store Manager and Store Expert Trainer BC
Bailey Nelson
06.2020 - Current
Assistant Manager
Glory Juice Co.
03.2020 - 05.2020
Visual Merchandiser (seasonal)
Nordstrom
12.2019 - 01.2020
Assistant Manager, Store Manager
CosmoProf Beauty Supply
01.2012 - 03.2020
Shop Technician
Masters FX
01.2011 - 01.2014
Makeup Artist
Self Employed/Contractor
01.2011 - 01.2012
Permanent Makeup/Microblading
Lash Forever Canada
Diploma - Makeup For Film & Television
Vancouver Film School
High School Diploma -
City School Secondary
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