Nikki Morlock

Progressed from Tour Coordinator to Team Lead to Operations Manager

• Monitored compliance with industry standards to maintain high levels of operational integrity.
• Managed vendor contracts to ensure competitive rates and maintain budgetary compliance.
• Interview, hire and onboard new team members.
• Developed and implemented policies & procedures in collaboration with Sales and Accounting departments.
• Conducted group and one-on-one training.
• Mentor/managed team of of 3-12 members including conducting bi-annual performance reviews.
• Guided Operations department through 2 separate major company mergers, as well as Department Lead on implementation of a new, customized operating system, including design input, testing and adapting processes to align with new system.
• Review invoices and process payments.
• Member of Crisis Management Team dealing with on-the-road issues.

• Various administrative duties including creating letters, memos, monitor car and flight reservations, filing, phone coverage and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies.
• Ensured accurate record-keeping with diligent data entry and database management for Y2K implementation.

• Administration and reservations in customized hospitality computer system.
• Handled escalated customer issues with diplomacy and professionalism, ensuring satisfactory resolution.
• Crisis management with direct communication with local Emergency Response Units.