Nikki King
Toronto,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Trustworthy and dedicated customer service employee with 20 years of experience serving customers and operating a cash register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
9
9
years of professional experience
Work History
CSR, Sales
BMO Bank of Montreal
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Utilized CRM tools effectively to track customer interactions and maintain accurate records.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Built strong relationships with clients, leading to repeat business and referrals.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Responded to customer requests for products, services, and company information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Achieved or exceeded company-defined sales quotas.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
Costume Design Assistant
Jeff Christensen Designs
09.2022 - Current
- Maintained detailed records of costumes used in each production, streamlining future reference needs for similar projects.
- Assisted in selection of fabrics, trims, and accessories, ensuring high-quality materials were used in each design.
- Assisted in reducing waste by efficiently utilizing fabric scraps for smaller projects.
- Aided in successful completion of large-scale projects through effective teamwork and collaboration with fellow assistants.
- Ensured timely completion of projects, prioritizing tasks based on deadlines and workload.
- Maintained client satisfaction with prompt communication regarding project updates or adjustments needed.
- Enhanced garment quality by assisting in pattern cutting and sewing tasks.
- Contributed to customer satisfaction by ensuring accurate measurements for custom-fit garments.
- Optimized inventory management, tracking usage patterns and reordering supplies as needed.
- Expanded skill set through continuous learning and training on advanced sewing techniques.
- Supported team productivity by maintaining a clean and organized workspace.
- Minimized errors in final products by carefully following design instructions provided by lead seamstress or designer.
- Increased product quality by performing thorough inspections before delivery to clients.
- Applied and replaced decorative sequins, beading and ribbons to enhance and repair garments.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Constructed well-tailored dresses, trousers and jackets with precise attention to detail.
- Assembled products according to changing daily work orders and specific customer needs.
- Read and understood production documents to produce quality products.
- Used different machines and tools based on individual job requirements.
- Operated wide range of industrial machinery to aid in production processes.
Customer Service Cashier
TJX Winners
11.2015 - 11.2019
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Enhanced store security by identifying and reporting suspicious activities.
Education
High School Diploma -
Eisenhower H.S.
Houston, Texas06.1991
Makeup Art
George Brown College
Toronto, ON05.2002
Skills
- Product Merchandising
- Customer Complaint Resolution
- Customer Service
- Cross-selling abilities
- Reliability and punctuality
- Patience and composure
- POS Systems
- Adaptability and Flexibility
- Cash Register Operations
- Adaptability
- Cash Drawer Balancing
- Professional Demeanor
- Product Recommendations
Languages
English
Full Professional
volunteering with 519 community centre
I have done several events for the 519 community Centre which have helped raise funds for P.W.A. foundation. I am also signed up for volunteering for the Green Space Pride events comimg up this June 2024(Guest Services/Headquarters).
Timeline
CSR, Sales
BMO Bank of Montreal
07.2024 - Current
Costume Design Assistant
Jeff Christensen Designs
09.2022 - Current
Customer Service Cashier
TJX Winners
11.2015 - 11.2019
High School Diploma -
Eisenhower H.S.
Makeup Art
George Brown College
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