Nikki Hera
Toronto,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strategic leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Director, Corporate Services
Condominium Management Regulatory Authority of Ontario (CMRAO)
03.2021 - Current
- Reporting to the CEO, my focus is on CMRAO operations including liaising with the government, human resources planning, corporate reporting and risk management.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Lead recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Manager, Corporate Services
CMRAO
01.2016 - 02.2021
- Reporting to the CEO of CMRAO my focus in this role was mainly on HR operations.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
HR Advisor (secondment)
Home Construction Regulatory Authority
01.2020 - 01.2021
- As part of the start-up team of a new regulatory body lead the development of the HR and corporate services function
- Coordinated employment offers with management and extended offers to selected candidates.
- Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Administered employee benefits programs and assisted with open enrollment.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
Education
Bachelor of Arts - English Studies Program
Babes Bolyai University
Cluj Napoca - Romania 05.2001 -
Graduate Diploma - Human Resource Management
McGill University
Montreal, QC 05.2001 -
Graduate Certificate - Not-for-Profit Management
Ryerson University
Toronto, ON 05.2001 -
No Degree - Executive Management
Queen’s University
Kingston, ON 05.2001 -
Skills
Business Administration
Human Resources Management
Strategic Planning
Government Relations
Timeline
Director, Corporate Services
Condominium Management Regulatory Authority of Ontario (CMRAO)
03.2021 - Current
HR Advisor (secondment)
Home Construction Regulatory Authority
01.2020 - 01.2021
Manager, Corporate Services
CMRAO
01.2016 - 02.2021
Bachelor of Arts - English Studies Program
Babes Bolyai University
05.2001 -
Graduate Diploma - Human Resource Management
McGill University
05.2001 -
Graduate Certificate - Not-for-Profit Management
Ryerson University
05.2001 -
No Degree - Executive Management
Queen’s University
05.2001 -