Nikki Hadden
Tsawwassen
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Shop Manager
East Van Inc
03.2014 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced social media presence, driving more foot traffic to store.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
Customer Service Representative
Maximum Core Cardio Studio
01.2017 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained staff on operating procedures and company services.
Administrative Assistant
Tsawwassen Athletic Club
04.2009 - 02.2013
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Deli Clerk
Thrifty Foods
06.2006 - 04.2008
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Education
High School Diploma -
Delta Secondary School
Ladner, BC09.2008
Skills
- Customer service
- Health and safety
- Employee scheduling
- Customer engagement
- Policy enforcement
- Social media marketing
- Point of sale systems
- Training management
- Staff hiring
- Employee management
- Direct sales
- Hiring and onboarding
Languages
English
Timeline
Customer Service Representative
Maximum Core Cardio Studio
01.2017 - 10.2020
Shop Manager
East Van Inc
03.2014 - Current
Administrative Assistant
Tsawwassen Athletic Club
04.2009 - 02.2013
Deli Clerk
Thrifty Foods
06.2006 - 04.2008
High School Diploma -
Delta Secondary School
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