Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nikki Hachey

Calgary

Summary

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

16
16
years of professional experience

Work History

Retail Store Manager

Purdy's Chocolates
10.2013 - Current
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Managed inventory levels, streamlining stock replenishment processes to minimize waste.
  • Monitored compliance with health and safety regulations, ensuring a safe shopping experience for customers.
  • Executed visual merchandising strategies that enhanced product visibility and increased foot traffic.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Submitted orders for new inventory.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Day Home Provider

Self Employed
01.2010 - 09.2013
  • Provided a safe environment for my clients.
  • Followed Canadian food guidelines.
  • Structured learning and playtimes.
  • Planned weekly outings to various establishments .
  • Effectively maintained positive relationships with parents

Education

GED -

Lord Beaverbrook
Calgary, AB
06-2001

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Stockroom management
  • Decision-making skill
  • Friendly and outgoing
  • Dependable and reliable
  • Sales growth
  • Inventory control
  • Store maintenance
  • Accurate money handling
  • Coaching and mentoring
  • Visual merchandising
  • Scheduling
  • Sales leadership
  • Shift scheduling
  • Store opening and closing
  • Goal setting
  • Detail-oriented
  • Employee scheduling
  • Hiring and training
  • Upselling and cross selling
  • Store operations
  • Payment processing
  • Merchandising
  • Friendly and positive
  • Inventory management
  • Bank and safe deposits

Languages

English

Timeline

Retail Store Manager

Purdy's Chocolates
10.2013 - Current

Day Home Provider

Self Employed
01.2010 - 09.2013

GED -

Lord Beaverbrook
Nikki Hachey