Nikki Fresado
Saskatoon,SK
Summary
Dynamic Barista Trainer with proven expertise in beverage preparation techniques and exceptional adaptability, honed at Starbucks. Excelled in enhancing customer satisfaction through meticulous health and safety compliance and fostering strong customer relationships. Demonstrated leadership by elevating team skills in high-pressure environments, ensuring top-notch service and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Regina, Canada
12.2022 - 08.2023
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained calm demeanor during high-volume periods and special events.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Supervised, evaluated or referred instructors to skill development classes.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
Student Crew Member
Dairy Queen
Saskatoon, Saskatchewan
09.2022 - 11.2022
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Barista Trainer
Starbucks
Regina, Saskatchewan
06.2020 - 08.2022
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Memorized official and off-menu coffee and tea preparations.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Education
Elementary School Diploma -
St.Bernadette
Regina, Saskatchewan06.2016
Secondary School Diploma -
Michael A. Riffel Catholic High School
Regina, Saskatchewan06.2020
Bachelor - Interactive Design & Technologies
Saskatchewan Polytechnic
Saskatoon, SK06-2026
Skills
- Beverage preparation techniques
- Order taking
- Health and safety compliance
- POS system operation
- Grinder calibration
- Cleanliness standards
- Dependability and reliability
- Adaptability and flexibility
- Following instructions
- Willingness to learn
Certification
Young Worker Readiness Certificate, 05/01/17
Affiliations
- Baking
- Gaming
- Media Developer
- Web Designer
- Graphic Designer
References
- Ulysses Alvarez, Manager, Starbucks, (639) 999-3766
- Brian De Castro, Barista Trainer, Starbucks, (639) 915-0253, brianaaron_decastro@yahoo.com
References
References available upon request.
Timeline
Barista Trainer
Starbucks
12.2022 - 08.2023
Student Crew Member
Dairy Queen
09.2022 - 11.2022
Barista Trainer
Starbucks
06.2020 - 08.2022
Elementary School Diploma -
St.Bernadette
Secondary School Diploma -
Michael A. Riffel Catholic High School
Bachelor - Interactive Design & Technologies
Saskatchewan Polytechnic
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