Careful and meticulous with dedication to accuracy. Strong organizational, technical and analytical skills. Recognized for maintaining superior data accuracy while using independent judgment. modernizing systems and organizing data for optimized productivity. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Nikki DeLancey
Edmonton,AB
Summary
Overview
20
years of professional experience
Work History
Go Auto Nissan NorthEdmonton, AB
Service Advisor
08.2023 - 01.2024
Job overview
- Front line customer relations - welcome customers in a prompt and professional manner
- Writing service repair orders and descriptions of problems and repairs
- Translating customer concerns into standard repair terminology
- Developing estimates and presenting costs of needed repairs
- Input data into CDK and electronic tracking systems to maintain automotive records by tracking problems and corrective actions
- Track progress of ongoing repairs while communication updates to clients
Target Heating & Air ConditioningEdmonton, AB
Executive Assistant
03.2022 - 05.2023
Job overview
- Set and confirmed HVAC customer appointments
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Entered information into system to update status reports
- Provided effective quality control oversight and eliminated downtime to maximize revenue
- Operated lift and hand trucks to transfer materials to and from target areas
Romaniuk HeatingEdmonton, AB
Administrative Assistant
09.2021 - 11.2021
Job overview
- Directed customer communication to appropriate department personnel.
- Completed and recorded customer payments by processing in SuccessWare system.
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Evaluated services rendered and generated invoices for clients.
HosePower CanadaEdmonton, AB
Delivery Driver
08.2020 - 09.2021
Job overview
- Efficient and courteous delivery of goods to customers including on demand pick-ups at suppliers for 120 various locations averaging 200kms/day
- Assist customers as needed with returns and/or errors with orders
- Submission of invoicing daily which included checking for errors and variables
- Support other departments when at home base
North American Hunting SuppliesAcheson, AB
Customer Service Specialist
04.2018 - 02.2020
Job overview
- Exceeded and maintained revenue targets
- Primary contact with vendors for all purposes except A/P
- Initiated and upheld strict quality control over procedures to minimize shipping/receiving errors
- Implemented the use of electronic sales orders, purchase orders, and a secondary inventory location within the accounting system
- Managed strict stock records and researched accountability for errors
- Demonstrated high standards of service in the industry
- Contributed to bringing added value and customer satisfaction to the company
Diamond D Knives Inc.Edmonton, AB
Office Manager
08.2003 - 03.2018
Job overview
- Accountable for the financial management
- Processed invoice payments and recorded information in account database
- Handled past due accounts, including collections and status reports
- Leaned processes for speed and optimization primarily in inventory control
- Processed all warranty claims in accordance with the manufacturer's policies
- Accountable for inventory, ordering products and supplies
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Primary contact for vendors and screening of new products
- Trained employees on best practices and protocol to ensure optimal productivity
Education
Athabasca University
Course from Business Management
University Overview
Service Drive Automotive Training
Automotive Service Advisor Essentials Course
University Overview
Edwin Parr Composite & Community SchoolAthabasca, AB
High School Diploma
University Overview
Skills
- Process optimization
- Business development
- Quality control
- Microsoft Office expertise
- Able to learn new programs with ease
- Organizational strengths
Timeline
Service Advisor
Go Auto Nissan North
08.2023 - 01.2024
Executive Assistant
Target Heating & Air Conditioning
03.2022 - 05.2023
Administrative Assistant
Romaniuk Heating
09.2021 - 11.2021
Delivery Driver
HosePower Canada
08.2020 - 09.2021
Customer Service Specialist
North American Hunting Supplies
04.2018 - 02.2020
Office Manager
Diamond D Knives Inc.
08.2003 - 03.2018
Athabasca University
Course from Business Management
Service Drive Automotive Training
Automotive Service Advisor Essentials Course
Edwin Parr Composite & Community School
High School Diploma
Hobbies & Interests
Hobbies & Interests
- Dedicated dog trainer/handler
- Member and volunteer for Alberta Clipper Hunter Retriever Association
- Ethical hunting and conservation
Volunteer Work
Volunteer Work
Member and volunteer for Alberta Clipper Hunter Retriever Association
- Previous Secretary for the board
- Hunt Test Secretary for the club for 2 years
- Hunt Test Committee member for many hunt tests (help organize and host events)
References
References
Ross Hanna 780-465-7044 Owner of Target Heating & Air Conditioning
Jeremy Roberts 780-468-1234 Manager of HosePower Canada, Edmonton Branch
Sarah Fodchuk 780-603-0780 President of ACHRA
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