NIKKI DANG
North York,ON
Summary
Efficient Accounts Receivable Specialist offering 8 years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines. Accounts Receivable Clerk specializes in recording financial transactions of generated revenue from products or services rendered. Displays strong analysis and organizational skills. Demonstrated experience calculating, posting and managing accounting figures and financial records. Hardworking Assistant Credit Manager enthusiastic about improving department policies, standardizing processes and increasing customer satisfaction by providing fast, knowledgeable and friendly financial services.
Overview
9
9
years of professional experience
Work History
Assistant Credit Manager
Chelsea Hotel, Toronto
06.2023 - Current
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Monitored accounts for signs of fraud and non-payment issues.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Kept records of customers' charges and payments.
- Prepared reports of findings and recommendations.
- Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
- Worked with clients to define and implement terms for approved credit requests.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Optimized credit approval and collection processes, improving operational efficiencies
- Monitored client abilities and account information to determine appropriate credit approval decisions.
- Updated client accounts with new information and verified data for informed credit approvals.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
ACCOUNTS RECEIVABLE CLERK
Chelsea Hotel
12.2014 - 05.2023
- Responded to inbound inquiries regarding accounts and payments
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Developed and implemented strategies to improve collection processes and reduce overdue payments
- Utilized Microsoft Excel and Oracle software to manage invoices and payments
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Monitored accounts to verify compliance with payment terms and schedules
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Developed and maintained positive relationships with clients to maximize collections
- Handle complex A/R inquiries and respond to properties on a timely basis; proactively escalate issues to senior management
- Assist AR Manager in implementing standard collections procedures
- Collaborate with AR team members, identify and escalate aging/collections issues to AR Manager
- Maintained billing files, payments received and pending payment files.
Education
POST SECONDARY DIPLOMNA - HOSPITALITY AND TOURISM MANAGEMENT
Centennial College of Applied Arts And Technology
Scarborough, ONBACHELOR OF COMMERCE - ACCOUNTING
Athabasca University
Athabasca, ABSkills
- Invoice Processing
- Validation of Discrepancies
- Collection Calls
- Critical Thinking
- Outbound Calling
- Microsoft Office
- Customer Account Review
- Payment Calculation
- Reconciling Accounts Collections
- Understanding Generally Accepted
- Accounting Principles
- Monthly Reconciliations
Timeline
Assistant Credit Manager
Chelsea Hotel, Toronto
06.2023 - Current
ACCOUNTS RECEIVABLE CLERK
Chelsea Hotel
12.2014 - 05.2023
POST SECONDARY DIPLOMNA - HOSPITALITY AND TOURISM MANAGEMENT
Centennial College of Applied Arts And Technology
BACHELOR OF COMMERCE - ACCOUNTING
Athabasca University
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