Nikki Cottrell
Mapleridge,BC
Summary
Focused, professional, and adept at fostering productive working relationships with coworkers, customers, and vendors. Positive team player with strong ability to build rapport and collaborate effectively, contributing to a harmonious work environment. Dedicated to delivering exceptional customer service and achieving organizational goals, making me a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Program Coordinator & Head Coach
Hertime & Washington Kids Foundation- Cloverdale
Surrey, BC
03.2019 - 08.2023
- Experiential speaker across Canada for Hertime, a female empowerment & preventative initiative for at risk girls & teens, created by two female VPD officers
- Hertime program coordinator within the Washington Kids Foundation Center, duties included: Reporting weekly to program founders
- Correspondence with Surrey Schools counselors for enrolling new girls & girls actively participating in our program
- Monthly program planning
- Meal planning & prep
- Planning & organization for seasonal out-of center activities
- Correspondence with parents & guardians
- Keeping up to date with training & educational courses
- Building trusting relationships with staff, schools & females attending the program.
Administrative Assistant / Reception
New Image College -Vancouver
Vancouver, BC
04.2018 - 02.2019
- Answer & direct all incoming calls on a multi line phone
- Basic QuickBooks - invoicing, receipts etc
- Directing / forwarding & replying to all emails from students, staff etc
- Prepare / create new student files
- Ensure all files are complete upon students first day of class
- Receive & send mail, receive & send faxes, bank deposits
- Correspond with new International students to ensure all legal documents are present for first day of school
- Prepare files and contact all students for graduations and other events
- Printing school brochures etc
- On a commercial printer
- Order office stationery & equipment
- Consistent social media updates
- Process & record tuition payments, email tuition receipts.
Reception / Administrative Assistant
All About Floors - Vancouver
Vancouver, BC
01.2017 - 04.2018
- Create & update new and existing customer files
- Process payments
- Basic QuickBooks - invoicing & receipts
- Set schedules & appointments for Estimators
- Aid customers with product selection on shop floor
- Direct incoming calls, emails & faxes
- Appointment confirmation calls to customers
- Ensure showroom & reception were always pristine
Manager
Canadian Ink Tattoo - Edmonton, AB
Edmonton, AB
07.2013 - 09.2016
- Keyholder
- Processed transactions each day in a timely manner
- Answered customers' questions and addressed problems and complaints in person and via phone
- Counted cash drawers
- Bank deposits
- Educated customers on product and service offerings
- Offering exceptional customer service to differentiate and promote the company brand
- Build customer confidence by actively listening to their concerns and giving appropriate feedback
- Update social media throughout the day
- Recruited, hired, developed and retained artists for the company
- Processed shipments and maintained organized stock shelves
- Scheduled artists appointments
- Ordered inventory for both artists & product sales
Education
Certified Personal Trainer -
CanFitPro
01.2011
GCSE Diploma -
Sandy Upper School
Sandy, Bedfordshire, England01.1998
Skills
- Strong multitasking
- Organized
- Customer Service
- Punctual & reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Handling difficult customers
- Cash register operation
- Payment processing
- Fast learner
- Computer literate
Languages
English
Full Professional
Computer Experience
- Microsoft Office (5+ years)
- Microsoft Word (5+ years)
- Management (3+ years)
- Computer Literacy (10+ years)
Timeline
Program Coordinator & Head Coach
Hertime & Washington Kids Foundation- Cloverdale
03.2019 - 08.2023
Administrative Assistant / Reception
New Image College -Vancouver
04.2018 - 02.2019
Reception / Administrative Assistant
All About Floors - Vancouver
01.2017 - 04.2018
Manager
Canadian Ink Tattoo - Edmonton, AB
07.2013 - 09.2016
Certified Personal Trainer -
CanFitPro
GCSE Diploma -
Sandy Upper School