Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki Bumbacco

Calgary,Alberta

Summary

Self- motivated and driven individual with experience in medical aesthetics, management, customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

SALES AND EDUCATION MANAGER

Caudalie Canada
03.2020 - 02.2024
  • Built and strengthened relationships with new and existing accounts to drive revenue growth across Alberta, Manitoba and Saskatchewan region in Sephora
  • Trained and motivated in-store sales associates to sell the Caudalie brand through product knowledge demonstrations, successful events and store visits
  • Interviewed, hired, coached and managed a team of freelance sales specialists
  • Prepared monthly schedules and approved timesheets while adhering to budgets allocated
  • Successfully planned and executed in-store events generating an additional $20,000 - $30,000 per month in revenue
  • Reviewed and analyzed weekly sales reports noting emerging trends and identifying areas for growth and improvement
  • Met and exceeded sales goals and KPIs by achieving targets and expectations
  • Oversaw visual merchandising activities, ensuring cohesive product displays and maintaining brand consistency across multiple locations
  • Conducted regular business reviews with retail partners on a call cycle basis to evaluate performance and identify areas for improvement
  • Actively reported and tracked spending practices and consistently ensured the accurate submission of the Travel and Entertainment (T&E) budget.

INDEPENDANT SALES SPECIALIST/ EDUCATOR

Murad, Amore Pacific, La Mer, Dyson Supersonic
01.2018 - 01.2020
  • Exceeded sales targets consistently by leveraging expert product knowledge and customer service
  • Cultivated and maintained enduring client relationships, contributing to a loyal customer base
  • Conducted impactful training sessions, enhancing the skills of the sales team and fostering a culture of excellence
  • Elevated brand awareness through strategic marketing initiatives and successful brand ambassadorship
  • Adapted to industry trends, demonstrating resilience and entrepreneurial acumen
  • Managed end-to-end sales processes, from client acquisition to product demonstration and closing sales
  • Demonstrated a commitment to customer satisfaction through attentive service and problem resolution
  • Collaborated with brand partners to effectively represent and promote products
  • Ensured product displays well-stocked, properly merchandized and visually appealing.

SENIOR LASER TECHINCIAN

Westside Laser and light Medical Aesthetics
01.2015 - 01.2018
  • Provided top-notch customer services to clients including photo facials, laser hair reduction, fractionated laser, tattoo removal, skin tightening, microneedling and chemical peels
  • Demonstrated meticulous attention to detail during laser procedures, ensuring the highest standards of safety and efficacy
  • Effectively rescheduled clients, optimizing appointment scheduling to accommodate individual preferences and spa capacity
  • Managed phone inquiries promptly and professionally, offering information on services, addressing queries, and facilitating appointment bookings
  • Performed initial sales consultations for educating the clients on services provided by the clinic and responsible for closing the sale
  • Implemented strategic upselling techniques to promote additional services and products, enhancing the overall client experience and increasing revenue
  • Maintained patient medical records detailing all treatment procedures, elective products, medication history, consent to treat, and educational materials received
  • Adhered to strict safety protocols and maintained a clean and hygienic environment to ensure client safety and satisfaction
  • Worked collaboratively with spa staff to create a cohesive and positive work environment, contributing to the overall success of the team.

Licensed Practical Nurse/Assistant Manager

reflections medi spa
01.2013 - 01.2015
  • Assisted the on-duty physician with cosmetic dermatology procedures
  • Developed social media accounts and implemented a referral system providing continuous leads for new business development
  • Managed client appointment scheduling and daily accounting duties
  • Assisted with interviewing prospective employees and training/supporting all staff
  • Performed self-marketing, cold calling and developed social media; developed a referral system providing continuous leads for new business development
  • Ordered, organized, displayed and took an inventory of products.

Licensed Practical Nurse and Laser Technician

Institute for Skin Advancement
05.2011 - 06.2013
  • Provided exceptional quality care to patients with diverse skin conditions and diseases using my in-depth knowledge of skin anatomy, pharmacology, and physiology
  • Conducted focused patient assessments based on the reason for the visit; prepared and assisted with skin biopsies and excisions
  • Administered local anesthetic subcutaneously, in addition to the administration of medications intramuscularly, subcutaneous, and topical routes
  • Monitored for any complications to the medication or anaphylaxis while remaining confident in assessing and implementing care for the patient
  • Educated patients and families about preventive care, medical issues, and use of prescribed medical treatments and medications
  • Trained and certified in performing laser treatments including laser hair removal, tattoo removal, skin resurfacing, skin tightening, vascular lesions, acne/acne scarring, melasma, rosacea, scar reduction, and body contouring
  • Experience with MPX Elite (1064/755) Fraxel Restore, Sciton Micro Laser Peel, Ultratherapy, Cutera System, Lutronics, and Cool Sculpting.

Education

No Degree - Nursing

Sault College of Applied Arts And Technologies
Sault Ste. Marie, ON
01.2009

Skills

  • Customer Service
  • Business Planning
  • Marketing strategy
  • Staff Training and Development
  • Client Base Retention
  • Goal Setting and Achievement
  • Client Relationship Management
  • Prospecting skills
  • Sales strategy development
  • Interpersonal communication skills
  • Relationship Building
  • Microsoft Office

Certification

  • PCA Skin Level 1 and Level 2 Certificate
  • BCLS-HCP Certificate
  • Immunization Certificate

Timeline

SALES AND EDUCATION MANAGER

Caudalie Canada
03.2020 - 02.2024

INDEPENDANT SALES SPECIALIST/ EDUCATOR

Murad, Amore Pacific, La Mer, Dyson Supersonic
01.2018 - 01.2020

SENIOR LASER TECHINCIAN

Westside Laser and light Medical Aesthetics
01.2015 - 01.2018

Licensed Practical Nurse/Assistant Manager

reflections medi spa
01.2013 - 01.2015

Licensed Practical Nurse and Laser Technician

Institute for Skin Advancement
05.2011 - 06.2013

No Degree - Nursing

Sault College of Applied Arts And Technologies

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Nikki Bumbacco