Nikki Buikaghazadeh
Toronto
Summary
A results-driven learner with a passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
7
7
years of professional experience
Work History
Lead Veterinary Assistant
Beaches-Fallingbrook Veterinary Clinic
06.2019 - Current
- Developed strong relationships with clients through excellent service delivery leading to higher client retention rates.
- Ensured accurate client records by diligently updating medical histories, treatment plans, and vaccination schedules.
- Facilitated successful surgeries by preparing instruments, monitoring anesthesia levels, and providing post-operative care for patients.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
Client Service Representative
CIBC
08.2021 - 08.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Trained new hires on customer service policies and procedures.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Held bank treasury up to 300k.
Camp Counselor
Evergreen Brick Works
06.2019 - 09.2019
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through a variety of camp activities.
- Worked with children of varying ages, interests, skills, and developmental levels.
Hospital Volunteer
Mount Sinai
06.2018 - 11.2018
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.
Education
Bachelor of Science - Animal Science
University of Guelph
Guelph, ON05-2026
Skills
- Team leadership qualities
- Visitor engagement
- Multilingual proficiency
- Strong presentation skills
- Strong organization
- Adaptive learning
- Teamwork and collaboration
- Multitasking Abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Persian
Native or Bilingual
Timeline
Client Service Representative
CIBC
08.2021 - 08.2022
Lead Veterinary Assistant
Beaches-Fallingbrook Veterinary Clinic
06.2019 - Current
Camp Counselor
Evergreen Brick Works
06.2019 - 09.2019
Hospital Volunteer
Mount Sinai
06.2018 - 11.2018
Bachelor of Science - Animal Science
University of Guelph
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