Nikki Arguello
Sonoma
Summary
Hospitality-focused college student with hands-on experience in hosting, customer service, and fast-paced restaurant environments. Born and raised in Sonoma, bringing a strong understanding of guest experience and local hospitality culture. Known for being reliable, personable, and attentive, with a strong ability to create welcoming environments and support team operations.
Overview
4
4
years of professional experience
Work History
Concierge
Gundlach Bundschu Winery
Sonoma
02.2022 - 08.2025
- Delivered exceptional customer service, enhancing guest experiences through personalized recommendations.
- Coordinated winery tours and tastings, ensuring seamless operations and guest satisfaction.
- Managed reservations and scheduling, optimizing workflow for peak visitor times.
- Provided detailed knowledge of wine offerings, educating guests on varietals and production processes.
Restaurant Hostess
McArthur Place - Layla's Restaurant
Sonoma
04.2022 - 08.2022
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Assisted in training new staff on service standards and restaurant procedures.
- Handled reservations and walk-in guests with professionalism and efficiency.
- Collaborated with kitchen and waitstaff to ensure timely service delivery.
Barista/Hostess/Restaurant Busser
Sausage Emporium
Sonora
05.2021 - 12.2021
- Crafted high-quality espresso beverages, ensuring consistency and adherence to company standards.
- Trained new baristas on equipment operation and customer service best practices.
- Maintained cleanliness and organization of workstations and dining areas, enhancing customer experience.
- Collaborated with team to optimize workflow during peak hours, improving service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of Arts - Film And Video Production/Social Media
San Diego State University
San Diego, CA05-2027
High School Diploma -
Sonoma Valley Highschool
Sonoma, CA05-2023
Skills
- Team player
- Positive work ethic
- Customer service
- Team collaboration
- Strong work ethic
- Attention to detail
- Effective problem solving
- Communication skills
- Proactive attitude
Timeline
Restaurant Hostess
McArthur Place - Layla's Restaurant
04.2022 - 08.2022
Concierge
Gundlach Bundschu Winery
02.2022 - 08.2025
Barista/Hostess/Restaurant Busser
Sausage Emporium
05.2021 - 12.2021
Bachelor of Arts - Film And Video Production/Social Media
San Diego State University
High School Diploma -
Sonoma Valley Highschool