NIKKA MAGPANTAY TIBAYAN
Scarborough
Summary
A position utilizing my expertise in customer service, teaching, and training for the overall success and development of the respective company.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE CANADA
02.2019 - Current
- Responsible for daily opening and closing of store
- Ensured operations tasks were done in a timely and efficient manner
- Preparing and making daily operations including but not limited to preparing deposits, directing staffs according to playbook
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Helped store management meet standards of service and quality in daily operations.
Store Manager
STARBUCKS COFFEE CANADA
09.2018 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Assistant Store Manager
STARBUCKS COFFEE CANADA
03.2017 - 09.2018
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted in recruiting, hiring and training of team members.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Shift Supervisor
STARBUCKS COFFEE CANADA
08.2015 - 03.2017
- Responsible for daily opening and closing of store
- Ensured operations tasks were done in a timely and efficient manner
- Preparing and making daily operations including but not limited to preparing deposits, directing staffs according to playbook
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Helped store management meet standards of service and quality in daily operations.
Barista Trainer
STARBUCKS COFFEE CANADA
01.2015 - Current
- Ensures the newly hired baristas are well trained, on how to make drinks, well knowledgeable of the food and drinks based on the company standards
Barista
STARBUCKS COFFEE CANADA
03.2013 - 08.2015
- Creating an excellent customer service environment and daily preparation and serving of coffee and food products
- Making handcrafted drinks
- Available to work on flexible hours
- Ability to create a genuine moment of connection
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Graduate of Hotel Restaurant Management -
Lyceum of The Philippines Batangas
Batangas, Philippines03.2004
Highschool -
Dr. Concepcion A. Aguila College
San Jose, Batangas03.2001
Gradeschool -
CANOSSA ACADEMY
Lipa City, Batangas03.1996
Skills
- Inspires and supports others to work at their highest level
- A decision maker, well organized, resourceful and works well independently
- Remains calm and works well under demanding conditions
- Goal oriented, consistently exceeds prescribed goals and dedicated to exceeding the expectations of others
- Provides coaching and directions to the store team to take action and achieve goals
Timeline
Shift Supervisor
STARBUCKS COFFEE CANADA
02.2019 - Current
Store Manager
STARBUCKS COFFEE CANADA
09.2018 - 02.2019
Assistant Store Manager
STARBUCKS COFFEE CANADA
03.2017 - 09.2018
Shift Supervisor
STARBUCKS COFFEE CANADA
08.2015 - 03.2017
Barista Trainer
STARBUCKS COFFEE CANADA
01.2015 - Current
Barista
STARBUCKS COFFEE CANADA
03.2013 - 08.2015
Highschool -
Dr. Concepcion A. Aguila College
Gradeschool -
CANOSSA ACADEMY
Graduate of Hotel Restaurant Management -
Lyceum of The Philippines Batangas
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