Summary
Overview
Work History
Education
Skills
Timeline
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Nikitha Sadhu

shift manager
SCARBOROUGH,ONTARIO

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

11
11
years of professional experience

Work History

Cashier/Customer Service Representative

Pizza Hut
11.2020 - 09.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.

Coffee Barista

CAFE ILCORTILE
06.2019 - 11.2020
  • Streamlined drink preparation process for increased efficiency and consistent taste.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Maintained cleanliness and organization of workspace, ensuring safe and welcoming environment for customers.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Promoted additional items with beverages, increasing store sales.

Business Owner

NIKITHA ENTERPRISES
11.2012 - 06.2019
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Developed high-performing team through effective recruitment, training, and performance management.
  • Established strong customer relationships through excellent communication and attentive service.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

BACHELORS IN DENTAL SCIENCES - Dental Sciences

S.B PATIL DENTAL COLLEGE
INDIA
07.2016

High School Diploma -

Cdi College
Montreal
03.2022

Skills

  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Customer Service and Assistance
  • Answering Emails
  • Establishing and Maintaining Customer Relationships
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Billing Adjustments and Refunds
  • Quality Assurance

Timeline

Cashier/Customer Service Representative

Pizza Hut
11.2020 - 09.2023

Coffee Barista

CAFE ILCORTILE
06.2019 - 11.2020

Business Owner

NIKITHA ENTERPRISES
11.2012 - 06.2019

BACHELORS IN DENTAL SCIENCES - Dental Sciences

S.B PATIL DENTAL COLLEGE

High School Diploma -

Cdi College

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