Nikitha Mathew
Bowmanville
Summary
Results-driven IT professional with 5+ years of experience in Information Security, Identity and Access Management (IAM), and IT operations. Proven expertise in implementing secure authentication, access provisioning, and enforcing cybersecurity frameworks to protect business-critical systems. Recently completed the Google Cybersecurity Professional Certificate and currently pursuing CompTIA Security+ certification to further strengthen my knowledge in risk mitigation and security best practices. Seeking to bring technical depth, analytical acumen, and a proactive mindset to an Information Security Specialist role at Learners LLP.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Service Desk & User Provisioning Analyst
Stikeman Elliott LLP
02.2022 - Current
- Administer user lifecycle processes including onboarding, offboarding, and access provisioning across enterprise platforms.
- Enforce access policies using tools like Azure AD, iManage, Symprex, and Office 365.
- Ensure compliance with internal security policies through regular audits and remediation.
- Leverage ServiceNow for efficient ticket tracking, resolution, and documentation.
- Utilized enterprise solutions like ServiceNow, SCCM, and Microsoft Endpoint Configuration Manager to optimize IT workflows.
IT Helpdesk Technician
Asurion
04.2020 - 08.2021
- Delivered Tier 1 & 2 support for Windows systems and user account management.
- Performed device configuration, software installation, and remote troubleshooting via Citrix, RDP, and Bomgar.
- Maintained software license records and updated technical documentation.
Technical Support Representative
Teleperformance
05.2019 - 02.2020
- Supported internal teams and corporate users with technical issues via email, phone, and chat.
- Assisted with network hardware configuration and smart device deployments.
- Provided application support for Microsoft Office, VPNs, Salesforce, and internal business tools.
Education
Post-secondary Diploma - Computer Networking
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON05-2019
Bachelor of Engineering –Electronics & Comm. - Information And Communication Technology
Anna University
Chennai, India05-2017
Skills
- Identity management expertise
- Role-Based Access Control (RBAC)
- Access control enforcement
- Multi-Factor Authentication (MFA)
- Access provisioning and deprovisioning
- ITIL and incident resolution skills
- Risk management and compliance
- Cloud security management
- Experience with ServiceNow and JIRA
- Scripting in Basic Python, SQL and Linux
- Proficient in RDP, Citrix, and Bomgar
- Operating Systems: Windows, Linux
- Network management: VPN, TCP/IP, DNS, firewalls
Certification
- Google Cybersecurity Professional Certificate, 2024
- CompTIA Security+ (In Progress)
- ITIL v4 Foundation
- Certified Identity and Access Manager (CIAM)
Timeline
IT Service Desk & User Provisioning Analyst
Stikeman Elliott LLP
02.2022 - Current
IT Helpdesk Technician
Asurion
04.2020 - 08.2021
Technical Support Representative
Teleperformance
05.2019 - 02.2020
Post-secondary Diploma - Computer Networking
Cambrian College of Applied Arts And Technology
Bachelor of Engineering –Electronics & Comm. - Information And Communication Technology
Anna University
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