Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikita Yang

Summary

  • Six years of experience in pharmaceutical sales and six years of experience in luxury retail
  • Excellent communication, interpersonal, and Customer service skills
  • Respectful and courteous team player, able to work collaboratively and independently
  • Fluent in English and Chinese (Mandarin)

Overview

13
13
years of professional experience

Work History

Client Advisor

Louis Vuitton
09.2022 - 09.2023
  • Delivered luxury level of customer service
  • Partnered with TM to grow book of VICs 15%
  • Converted walk-in clients into relationship clients and drove the recurring revenue by 60%
  • Exceeded individual sales goals by 28%
  • Followed-through with client's inquiries; Updated and educated clients with latest trends

Beauty Advisor

Nordstrom Canada
09.2021 - 08.2022
  • Provided high level of customer service experience
  • Exceeded personal sales goals while also supporting goals of the team
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care service
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty and fashion to better educate customers

Sales Associate

Kate Spade New York
12.2018 - 04.2020
  • Boosted customer satisfaction levels through exceptional service
  • Achieved personal sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Proven ability to develop and implement creative solutions to complex problems.

VIP Account Manager

Si Chuan Taiyi Medical Ltd.
03.2011 - 05.2017
  • Expanded the company's VIP clientele by successfully targeting new prospects through strategic marketing initiatives.
  • Delivered superior customer service by anticipating client needs and proactively addressing potential issues before escalation.
  • Directed sales support staff in administrative tasks to help close deals
  • Demonstrated and introduced new drug products to hospital and pharmacy clients

Education

Certificate - Fundamentals of Luxury Marketing

INSIDE LVMH
Online
07.2022

Certificate - Occupation-specific Language Training

Seneca College
North York, ON
08.2018

Bachelor of Arts - English Education

Leshan Normal University
Le Shan, China
06.2008

Skills

    Customer Service

    Passionate commitment in delivering personal customer experience

    Communication and Presentation

    Understanding communication dynamics and presenting information in a clear and effective way

    Customer Relationship

    Building up and maintaining both prospective and existing customers

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Client Advisor

Louis Vuitton
09.2022 - 09.2023

Beauty Advisor

Nordstrom Canada
09.2021 - 08.2022

Sales Associate

Kate Spade New York
12.2018 - 04.2020

VIP Account Manager

Si Chuan Taiyi Medical Ltd.
03.2011 - 05.2017

Certificate - Fundamentals of Luxury Marketing

INSIDE LVMH

Certificate - Occupation-specific Language Training

Seneca College

Bachelor of Arts - English Education

Leshan Normal University

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Nikita Yang